Coolpad India Customer Care
Coolpad India
Customer satisfaction rating: 3%
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460
COMPLAINTS

Coolpad India Customer Care

Coolpad India

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Address
1st Floor, Tharun Tower, SA Road, Chaithanya Hospital, Kadavanthara, Kerala
Cochin
Kollam District
Kerala
India - 682016
Landmarks:Near ICICI Bank

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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232
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130

Phone:
Phone:
+91 22 3043 0101  [International]
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120
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64

Customer satisfaction rating
3%
Complaints
460
Pending
0
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Coolpad India related photos (100)

Coolpad India Complaints & Reviews

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Coolpad India — late serving of my handset

 Minidubey on Jul 19, 2018
I had bought coolpad cool 1 from Amazon in August 2017. On 27 June some vertical white lines appear on my handset screen . Then I submitted it to my near by service centre that is nehru place . After soo many days whenever I call to ask about my phone they always said the status is pending it is going to be a month.
My job no. is CT[protected]
Name Avneesh
Phn no. [protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — poor customer service

 Thaufiq on Jul 14, 2018
I had bought a Coolpad cool1 mobile from amazon in the month of april.A month after using it, I started observing vertical lines on the display, for which I had given my mobile at the Coimbatore coolpad service centre.
Its been more than 40 days now, and I still haven't recieved my mobile.The centre claims the status of my complaint to still be in process and that the necessary part is out of stock.
This response from your side is extremely dissappointing.
Kindly do the needful or refund my amount.
My jobsheet number: ct[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — virus

 vmoparthy on Jul 4, 2018
Some malware app s which installed again and again
1.com. System. Build. Filze
2. Code. App. Log. Configs
3. Print spooler
4. Clock
5. Etc.
This virus getting reinstalled and showing ad and downloading unwanted apps... I hate this mob.. Is their any solution to remove this * virus
Even you click close x icon it download the softwares to mobile...
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — fingerprint option missing

 Nevil Popat on Jun 29, 2018
Hello my name is nevil and i have bough coolpad note 5 phone in feb 2017 and suddenly two day before in my phone fingerprint app was not available on display so i checked in setting security than it was missing from there also so my phone is not properly secured so please solve my problem and get my fingerprint lock back i can't use my fingerprint lock and...
Complaint comments  Read comments Complaint category Business & Finances

Coolpad India — warranty product issue

 gopi.mummidisetti on Jun 25, 2018
My job card no: ME[protected], i want give complaint against on cool pad service center visakhpatnam people and your telephone customer care.

Complaint No 1: My phone was submitted on 15.06.18 while giving my phone i asked service center people how may day it will require to resolve the problem??? for that your people answered you will receive with in 7 to 10 days, so for that i have called them on 25.06.18 about the status they said it will take another 10 days. is this is the good service your providing to the customers, i need compensation for the 10 days.

Complaint...
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — many apps installed

 Ishq_mohabbat_ Pyaar on Jun 18, 2018
Virus files install in my phone and when i am unistall these files that they are reinstall in my phone and many advertising app show on front of screen when i click on cross tab it aaps automatically get download and many apps reinstalled in my phone after uninstalling these apps and i loss my data package its very bad to me i feel same on me that i buy a coolpad mobile...
Complaint comments  Read comments [1]Complaint category Loans

Coolpad India — service centre charged extra money with warranty period

 Amrosha on Jun 17, 2018
I am ulhas mane,
Bought a coolpad mobile and it was under warranty. But when i visited service centre they charged me extra money 250 rupees forcefully and the behaviour of the employee was too rude and harsh.
They asked me if don't pay them than they will be too harsh with me.
Even they used foul language too...
I bought this mobile from amazon.
Details are given below:-

Order placed :- 31st october 2017
Amazon.in order number :[protected]
Coolpad note 5 (Royal gold, 32gb)
Imei number :- [protected]
Dispatched...
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — no response to customer

 Chandran Thiyagarajan on Jun 2, 2018
I bought a coolpad note 5 in past year through amazon. My mobile display was suddenly shutdown, but mobile is still working. So, i bring my mobile to chennai thiruvottiyur service centre. But they was not receive my mobile for service. They said reason is "my purchase invoice is not valid for service. But amazon gave me same slip what i showed. Please check and resolve my request asap.

Thanking you!...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Coolpad India — coolpad note 5 : getting error cool manager stopped

 Rabobby on Jun 1, 2018
I am using coolpad note 5 since last 1 year with android version 6.1. Since last 23 months i am receiving this message very frequently on my scree "cool manager stopped" and after that my data service get slow down or stopped. Then i need to restart the phone again and again. Please give me a solution for this. I am using 3g data service and its getting stopped....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Coolpad India — faulty mobile set

 skj3271 on May 30, 2018
Charging port not working; ref coolpad cool1 mob.
Imei no. [protected]
Amazon invoice no. Mh bom1/[protected]/1718 dt 21/01/2018;

I visited your service centre on following address :-
Date of visit-30/05/2018 at 10.11 am
Address — 'tele shop'
Authorised service centre
5589, vasant road, opp. New delhi railway station
New delhi-110001

There service is highly unsatisfactory.

Kindly help...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Coolpad India — for:- mobile handset replacement. [Resolved]

 satishyadavjjn on May 26, 2018
Sir/madam
Sir i purchase a new mob hand set from amazon.in cool pad mob. But this is not working proper i have loss my importent datas for this resson again same problom is creat in mob. My bussnise is suffring from this reason. So i do not want this hand set. Please give me another same cost mob. Or refund my payment. Atteched mob. Bil, care center customer copy 17/4/2018, 14/5/2018...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Coolpad India — delayed in service

 dablu.ranjan on May 9, 2018
My job no. is - MEASPRJ006J0339
I have given my Hand set on 14th April 2018 having issue with mic and software working. During submission the service center promised me to deliver the repaired product within 10 days. Despite my several attempt of contact with service center and with customer care of coolpad India, i am only able to get response of customer service that my phone being with courier service (though the customer service person has not given me any tracking id even after asking for it several time). Now, it been more than 25 days and i am still waiting for the delivery of the...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Coolpad India — unethical behaviour and compromising security, privacy and data breach of users.

 shashikanth chillappagari on May 4, 2018
This the worst company you will ever find, coming from china!! Do not buy *any* coolpad company phones. The company officially installs backdoors and malware on your devices and steal all info from the user.1000% proven!! The phones will come or will receive an ota update which will infect pre-installed apps that include 'coolpad manager', 'coolpad anti-virus software' (...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Coolpad India — not opening properly once I have re started mobile phone

 Baskar a on Apr 28, 2018
Dear sir,
Please find herewith attachment for my online phone purchasing bill for your information..
I have on purchasing coolpad cool1 mobile phone from amazon.com online shopping
Dt 4 april 2018. Invoice no. Qnec-58.

Mobile once re start or turn off and again on error msg will coming (Optimising apps 1 of 1.) after it will be taking normal screen on 20 minutes minimum.
So please kindly i requests you, please replace new mobile are please refund amount i will looking coolpad another model. I have unsatisfied in this mobile working...

Regards,...
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — faulty coolpad dazen 1 4g

 DDMishra on Apr 24, 2018
Dear M/s Coolpad Customer care center,

I have bought Coolpad Dazen 1 4G (Invoice No.S97722/15-16/33943, IMEI no.[protected], which has gone Dead on dtd 14.06 2016 within warranty period.
I have submitted my phone to the authorised service center dtd 14.06.2016 (M/s Sachi Computers, Challan no.1527), they have promised that the repair will be done within two weeks’ time.
I have inquired for phone repair several times to the customercare and service center both, but till date my has not been repaired nor handed over to me.
It has been a long time, I...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Coolpad India — coolpad note, 5 immediately stops working

 anshu Kataria on Apr 16, 2018
I was using my mobile watching some videos the battery was low so i connected it to the charging then immediately my mobile gets switched off and when i switched it on the home bottom was not working and shortcuts of control centre was also not opening notification bar is also not showing notifications. So kindly resolve my problem as soon as possible....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Coolpad India — coolpad c103

 laique123 on Apr 15, 2018
The coolpad cool 1 dual c103 is the latest phone by the coolpad after joining the hands with leeco (Letv). Been using the handset for 5 months now, but off late has been facing following issues:

The handset starts heating at regular interval.
It has a poor battery backup.
There are occasional software glitches and handset hangs at regular interval.
Audio quality is average.
Low screen brightness and poor viewing angles.
Takes a hell time to start...
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — mobile ke fingerprint sensor ke sambandh me [Resolved]

 Er Rahul Prajapati on Apr 14, 2018
Sir
Mere mobile ki varanty 22.01.2018 tak thi aur mere mobile ka fingerprint sensor kharab jo gya tha jise mai 17.01.2018 ko hapur city ke cool pad service center par sahi karne k liye diya to company par karyarat karmi umesh ne bataya ki abhi company se part nhi aaya h jab part aa jayega to sahi kar denge. 45 din bad jab mai service center par gya to umesh ne bataya ki abhi part aaya nhi h, abhi aap apna mobile phone le jakar chalao part aate hi mai aapko call/massage karke bula lunga. Lekin aaj 14.04.2018 ko jab
Mai hapur city (Up) ke service center gya to vaha karyarat karmi umesh...
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — mobile handset charging issue

 Datta Naikare on Apr 12, 2018
Hi,
Last one month i have submitted handset at service center in vashi. Navi mumbai
There is no update and report from service center. Very bad experience. One month for service or repair issue. Today mobile buz compitiion. How customer trust on the cool pad. If i m not getting handset before saturday. Going to lodge complent in thane consumer court.
Expecting prompt reply with solution....
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — coolpad 2.5d mega adware

 kothakota sivaram on Apr 12, 2018
The mobile coolpad 2.5d mega released a software update and i installed it. Since then the advertisements are popping too much. If you wantedly sold your software for advertisements then as soon as possible remove the adware and release a new update. If not your quality would degrade and surely people won't show interest to buy them further and even suggest friends not to buy a new coolpad mobile. So rectify it as soon as possible....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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