Coolpad India Customer Care
Coolpad India
Customer satisfaction rating: 3%
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445
COMPLAINTS

Coolpad India Customer Care

Coolpad India

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Address
1st Floor, Tharun Tower, SA Road, Chaithanya Hospital, Kadavanthara, Kerala
Cochin
Kollam District
Kerala
India - 682016
Landmarks:Near ICICI Bank

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
220
down
115

Phone:
Phone:
+91 22 3043 0101  [International]
up
113
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56

Customer satisfaction rating
3%
Complaints
445
Pending
0
Resolved
12
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Coolpad India related photos (95)

Coolpad India Complaints & Reviews

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Coolpad India — coolpad note, 5 immediately stops working

 anshu Kataria on Apr 16, 2018
I was using my mobile watching some videos the battery was low so i connected it to the charging then immediately my mobile gets switched off and when i switched it on the home bottom was not working and shortcuts of control centre was also not opening notification bar is also not showing notifications. So kindly resolve my problem as soon as possible....
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — coolpad c103

 laique123 on Apr 15, 2018
The coolpad cool 1 dual c103 is the latest phone by the coolpad after joining the hands with leeco (Letv). Been using the handset for 5 months now, but off late has been facing following issues:

The handset starts heating at regular interval.
It has a poor battery backup.
There are occasional software glitches and handset hangs at regular interval.
Audio quality is average.
Low screen brightness and poor viewing angles.
Takes a hell time to start...
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — mobile ke fingerprint sensor ke sambandh me [Resolved]

 Er Rahul Prajapati on Apr 14, 2018
Sir
Mere mobile ki varanty 22.01.2018 tak thi aur mere mobile ka fingerprint sensor kharab jo gya tha jise mai 17.01.2018 ko hapur city ke cool pad service center par sahi karne k liye diya to company par karyarat karmi umesh ne bataya ki abhi company se part nhi aaya h jab part aa jayega to sahi kar denge. 45 din bad jab mai service center par gya to umesh ne bataya ki abhi part aaya nhi h, abhi aap apna mobile phone le jakar chalao part aate hi mai aapko call/massage karke bula lunga. Lekin aaj 14.04.2018 ko jab
Mai hapur city (Up) ke service center gya to vaha karyarat karmi umesh...
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — mobile handset charging issue

 Datta Naikare on Apr 12, 2018
Hi,
Last one month i have submitted handset at service center in vashi. Navi mumbai
There is no update and report from service center. Very bad experience. One month for service or repair issue. Today mobile buz compitiion. How customer trust on the cool pad. If i m not getting handset before saturday. Going to lodge complent in thane consumer court.
Expecting prompt reply with solution....
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — coolpad 2.5d mega adware

 kothakota sivaram on Apr 12, 2018
The mobile coolpad 2.5d mega released a software update and i installed it. Since then the advertisements are popping too much. If you wantedly sold your software for advertisements then as soon as possible remove the adware and release a new update. If not your quality would degrade and surely people won't show interest to buy them further and even suggest friends not to buy a new coolpad mobile. So rectify it as soon as possible....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Coolpad India — coolpad note 5- worst service

 Varshabominathan on Apr 5, 2018
I purchased coolpad note 5 from amazon... I had a problem of heating nd lcd lines so i gave my phone for service near chrompet.. On 20 dec 2017.. But still i didn't receive my phone... Whenever i enquire them they are asking to wait for one week...4months has happened... But still there is no proper solution... When will i get my phone or refund my cash back... Will the company return my phone or not... I'm so much dippressed... Mentally disturb due to this... Shall i take any action against your company.. Worst company nd service... Fraudulent company... Plzzz frnds don't buy any of the phone from...
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — coolpad note 3 plus mobile

 gautamtaana on Apr 1, 2018
Sir, i purchased the "coolpad note 3 plus" mobile in august 2016. On 8th march 2018 i submitted my mobile to the service centre at 195, barasat road, nonachandanpukur, kolkata - 122 (Contact no. [protected], [protected]) for replacing the battery as it was swollen up and also could not hold the charge. The set had no other problem. After 7 days, the service centre had informed that the set was not responding after replacing tge battery, possibly it had mother board problem. How it had happened i dont know because my set was running absolutly ok. As a result i asked the set to get returned, whatever...
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — bad coolpad service centre

 stark suresh6 on Mar 30, 2018
Sir i am using coolpad note 5
My phone's speaker us not working, i'm given my phone to service centre which is located in secunderabad opposite chermas, they issued me phone and they changed the total body.
My phone was good, they replaced the new parts with old parts, please sir help me.
I purchase these phone doing part time job. For buying these phone some times i worked till morning and attended to the college also.
Plzzz sir help me...
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — i'm using coolpad note 5. i'm updated android version to 7.0 due to these multi screen in not working (option is lost)

 Lavudya Suresh on Mar 30, 2018
Dear coolpad owner i'm facing a lot of problems with coolpad note 5.
Service centres are not responding correctly. They are taking too much time
For silly problems.
I'm lost my speaker after one month from purchased date. Service centres are asking more then 15 days.
I went service centre which is located in secunderabad, they installed new version
Due to these multiscreen in not working, i'm asked to him about this he replied that for these he w as my more 2 days...
Complaint comments  Read comments Complaint category Mobile Service Providers

Coolpad India — hearing problem as well network issue and fingerprint

 vincentice104 on Mar 29, 2018
I bought coolpad 3505i few months ago. The day i bought till now i am having the issue on hearing. When i make call also i am not able to hear properly when i am getting calls also i am not able to hear properly. And the other issue is that i am not getting internet or network and finger print stopped working. And often it hangs i am very disappointed with this device....
Complaint comments  Read comments Complaint category Electronics & Appliances

Coolpad India — help me please repair my phone who is coolpad cool 1c 103

 Arunendra Vishwakarma on Mar 27, 2018
My phone under in warranty only 5 month used.in my phone display and charging prblm when i reach your service center at jabalpur m. P. Which name is i t solution jabalpir m. P. They are say the will repair my phone under in 10- 15 days but but also completed 22 days... Now please help me i really need to my phone because my exams are coming and i have no any phone so please please i request hearthelly please solve my problem... Thank you... Ifmy problem is not solve than i will see u all in front of cort also government... Thankyou......
Complaint comments  Read comments Complaint category Mobile Service Providers

Coolpad India — after sale service

 vaibhav 333 on Mar 26, 2018
I bought your phone 8 months ago. Which model no. Is coolpad cool 1 c103.1 month ago some issue accused and it's touch not working properly, so i sent my mobile your service center but not satisfactionable service provide by your service center. When i call in customer care they answer roughly my imei no=[protected], i request to you something do in this metter. My exam arrived so i need my phone and i have no other phone..

Please i badly request you......
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Coolpad India — mobile not working properly solve the matter

 ALOKA TIME OFFICE KALYAN on Mar 25, 2018
Respected sir
My self nandkumar berde and am using the brand last 4-5 years. Last 10-15 days ago am purchase note 5 mobile size 5.5".
Sir till date some mobile issue below
1. Not working properly
2. Battery backup issue
3. Sensor not proper
4. Network bar some time not see (Not showing - blank)
First time issue of your brand
The mobile warty period so given me best reply am waiting your reply
Thanks
Nandu berde
[protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Coolpad India — default in main ic of coolpad note3 plus

 Rupinder saini on Mar 25, 2018
Dear sir, i bought my coolpad note3 plus from amazon on 25nov, 2016. It just work for one year difficultly. One day it suddenly stop from working and i give this to repair and i was astonished when i come to know that its ic chip was already defected. I know that my phone is out of warranty date but still its my responsibility to inform you. I hope you will definitely go through this issue....
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — coolpad note 3 lite update

 Saurabh Nayak on Mar 17, 2018
My device a coolpad note 3 lite has not received a single update since the past many months and now i am facing many issues like google service errors because of which i am not able to access sign into my account not even play store. The mobile displays many errors messages like certain apps not responding multiple times and heating issues hve increased too.
I hope you look into this matter and release an update soon....
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — coolpad note 5 not working.

 Effie Veigas on Mar 14, 2018
Hi
This is effie i had purchased a coolpad note 5 on 22/11/2017 from amazon. Which i didn't used for 10 days. And it was giving me problem. I gave it to the coolpad service center and it was there for 3 months. Now the service center has given a letter saying the parts are not available. I need a refund. Check the attachment.
Thanks
Effie veigas....
Complaint comments  Read comments Complaint category Telecommunications

Coolpad India — complaining about service centre

 Vadakkans on Mar 12, 2018
Sir,
Serial number [protected]
Imei no [protected]
Product model[protected]
Coolpad note 5 royal gold 32 gb
Above said phone has given to the service centre to rectify the battery defect on 5 april to real value it services, first floor, smart centre, thrissur, kerala - 680 021 (Realvalueitservices@gmail.com, [protected]/ [protected]). Till now, i have not yet received any satisfactory response and when i contacted twice, i got quiet irresponsible reply and information from the service centre. Here i request to make necessary steps to rectify and repair...
Complaint comments  Read comments [1]Complaint category Education

Coolpad India — bad performance of cool manager [Resolved]

 anshu Kataria on Mar 9, 2018
After every minute it shows "unfortunately, cool manager has stopped"
Making important call, or doing any urgent work it just stops.
Infact i was trying to open data service in cool manager again a black screen appears and a message comes that "unfortunately, cool manager has stopped".
Means what should i do it's really ridiculous.
Its really not a cool manager...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Coolpad India — negligence of mobile service in warranty period

 Kotaru123 on Mar 8, 2018
I purchased coolpad note5 mobile in amazon online on27/05/2017 fingerprint sensor not working so submitted for repair on 9/12/2017 at coolpadservice centre at visakhapatnam ap I am waited since 3 months to recover my phone but unable to get my mobile still now they are not repaired my mobile I contact customer care they said to me under repair since 3months same roteen dialogue really I am mentally distubred for I'll treatment so please help me to recover my phone I am already registered complaint for this issue but you are not solve my problem
I choose the worst coolpad product and worst...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Coolpad India — i have coolpad note 5 i bought it from amazon.com but they are not receiving the invoice of amazon

 Vipul Kumar garg on Mar 7, 2018
Dear sir i bought a coolpad note 5 on 12th april 2017 i bought it from amazon.com when i go to the service station in ghaziabad they denied to accept the amazon.com invoice they said that this is not a valid invoice and after calling the amazon.com this solve the invoice issue when i go back to your service station they denied to repair my phone they said that this is a damage set and you will have to repair it by in paid their behaviour is very rude and your consumer call service centre is also very rude very worst after sale services of the coolpad please don't buy any coolpad phones...
Complaint comments  Read comments Complaint category Mobile Handsets

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