Coolpad India Customer Care
Coolpad India
Customer satisfaction rating: 3%
Submit a Complaint
473
COMPLAINTS

Coolpad India Customer Care

Coolpad India

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Address
1st Floor, Tharun Tower, SA Road, Chaithanya Hospital, Kadavanthara, Kerala
Cochin
Kollam District
Kerala
India - 682016
Landmarks:Near ICICI Bank

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
255
down
139

Phone:
Phone:
+91 22 3043 0101  [International]
up
133
down
67

Customer satisfaction rating
3%
Complaints
473
Pending
0
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Coolpad India Complaints & Reviews

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Coolpad India — coolpad coolplay 6 isn't getting repaired for last two month

 Pronab Jyoti on Oct 9, 2018
I submitted my device on 3rd august 2018 still it hasn't repaired, i contacted many times to customer care but they gave false promised to give within a week, they suggested me to give box details in click, previous jobsheet number, after giving all details still i haven't received my device, when i went to local service centre they said they have ended their contract and the phone is delhi service. Then again i contacted to toll free number but they could not give any solution, only said to send mail, i mailed and they replied it's in repairing process, every week i tried to contact by mail and...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Coolpad India — update not providing

 Nidin on Oct 7, 2018
Just telling lies that the coolpad cool 1 update is progressing, and not available due to technical issues. Still no any security updates, version is outdated, it is purchased for 13000 rs and no any support from company. Android os is provided by lecco company, and phone is built by coolpad, don't know to whom should update is to be asked.
And the customer services is also bad. The parts of mobile is not available....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Coolpad India — auto rotate and call issue.

 Savita Kabra on Sep 26, 2018
The auto rotate is not working properly. When I want to rotate it dose not rotates many times and when I do not want to rotate it rotates sometimes. It is showing landscape view when I am on potrait mode and shows potrait view when I am on landscape mode
Also the calling is not working properly. sometimes the when I click the call button it disconnects call immediately. To make it again working I have to restart the phone which takes a lot of time....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Coolpad India — coolpad cool 1 4gb 32gb complaint about loudspeaker.

 Sayyed Faiz on Sep 24, 2018
Dear,
Sir or mam,
I am mohd faiz i purchase mobile gadgets now on 22. Sep.2018 which is deliver on 24. Sep.2018. I chaked mobile everything ok but loudspeaker is not work so i cant keep this mobile beacause wihout sound mobile not good and when i talk with loudspeaker but loudspeker not work so please replace my mobile and my mobile number is [protected].
Thank you...
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — complaint about service center

 kichumanu on Sep 19, 2018
Dear sir/madam,

I would like to have your kind attention on the issue that i am facing with the service support of your brand coolpad.

Please note that my phone coolpad note - 5 had an issue with its display recently. I have given my phone to the near by coolpad service center on 23-august-2018

At adr technologies - 40/8092 1st floor, dd junction buildings,, kochi, kerala 682035, india

As my phone is under warranty they agreed to change the display in 2 weeks.
I approached them after 2 weeks but the response to me was really poor.
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Coolpad India — coolpad note 6

 Sushya7 on Sep 3, 2018
I'm from maharashtra... I'm sushant.
Sir...
I have bought coolpad note 6 on 27th may 2018 via flipkart...
List of problems met me while using your product in only 3 months:-
*the loudspeakers makes noise while playing songs..
*hangs too much when using messenger, whatsapp, instagram... It displays app isn't responding several times (Still i'm facing this problem since bought it)
*camera quantity is very down market

Please sir,
Consider my request i want another device of same price... Or refund my money... I bought it for ₹9999....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Coolpad India — virus in my coolpad mega 2.5 d

 mr heart hacker on Sep 2, 2018
Some malware app s which installed again and again
1.com. System. Build. Filze
2. Code. App. Log. Configs
3. Print spooler
4. Etc.
This virus getting reinstalled and showing ad and downloading unwanted apps... I hate this mob.. Is their any solution to remove this * virus
Even you click close x icon it download the softwares to mobile
I can't use this mobile...
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — for a faulty mobile handset coolpad c1-s00-cool 1 3gb gold to be repaired/replaced

 amolya on Aug 28, 2018
Dear sir/ma'am

On[protected] i bought a coolpad c1-s00-cool 1 3gb gold mobile phone. I have discovered that the phone has the following problem:
1) dead /no charging

I had submitted mobile in service center dated[protected].in this long time coolpad handset company my mobile do not repair and do not replace. Please note my complaint and keep process fast justice to me

Complaint details is as follow :

Name :- swapnil chavanke
Product :- smart phone
Brand :- coolpad
Price : rs. 7999 /-
Model :- c1-s00-cool...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Coolpad — adware and malware in coolpad mega 3 phone

 PSDew on Aug 24, 2018
I have purchased coolpad mega 3 and the phone is continuously popping up ads. I have even done factory reset to ensure that there are no new apps installed but ads are coming up even then. Please provide resolution. I have seen that it is installing some apps automatically such as clock and filze without any authorization.

Besides showing ads, it is also installing apps such as kotak bank app and what not on its own through some back door.

I am suing this company for unfair business practices and anyone who has been cheated by coolpad and wants to join me, please contact...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Coolpad India — some malware apps which installed again and again

 smraj.ho on Aug 10, 2018
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Mobile HandsetsCoolpad India coolpad virus
Coolpad — coolpad virus

9 Reviews
mohammed ashiq on Feb 9, 2018
Submit a Complaint
Some malware app s which installed again and again
1.com....
Complaint comments  Read comments Complaint category Family & Relationships

Coolpad India — charging and auto optimized problems

 deepak@1987 on Jul 30, 2018
I am bought a new coolpad model no.C103 DT.06/07/18 through amazon site. Last one week I have face the problems 1- phone gone in auto optimized and 2- not taken the charging.
I am contact the customer care for this issue but no response and suggestion at till date.after all not a one month bought me a coolpad phone, I am facing the many problems within the last one week....
Complaint comments  Read comments [1]Complaint category Employees

Coolpad India — auto installed malware how can I stopped

 Ramizraja Rathod on Jul 28, 2018
Some malware app s which installed again and again
1.com. System. Build. Filze
2. Code. App. Log. Configs
3. Print spooler
4. Etc.
This virus getting reinstalled and showing ad and downloading unwanted apps... I hate this mob.. Is their any solution to remove this * virus
Even you click close x icon it download the softwares to mobile...
Complaint comments  Read comments [1]Complaint category Computer Software

Coolpad India — late serving of my handset

 Minidubey on Jul 19, 2018
I had bought coolpad cool 1 from Amazon in August 2017. On 27 June some vertical white lines appear on my handset screen . Then I submitted it to my near by service centre that is nehru place . After soo many days whenever I call to ask about my phone they always said the status is pending it is going to be a month.
My job no. is CT[protected]
Name Avneesh
Phn no. [protected]...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Coolpad India — poor customer service

 Thaufiq on Jul 14, 2018
I had bought a Coolpad cool1 mobile from amazon in the month of april.A month after using it, I started observing vertical lines on the display, for which I had given my mobile at the Coimbatore coolpad service centre.
Its been more than 40 days now, and I still haven't recieved my mobile.The centre claims the status of my complaint to still be in process and that the necessary part is out of stock.
This response from your side is extremely dissappointing.
Kindly do the needful or refund my amount.
My jobsheet number: ct[protected]...
Complaint comments  Read comments [5]Complaint category Mobile Handsets

Coolpad India — fingerprint option is missing after the upgrade to nougat

 Shambhu Bhat on Jul 12, 2018
I was facing some problem such as frequent popups such as cool service has failed. And as per the suggestion from Coolpad customer care executive I have upgraded to Nnaugat. After upgrading the fingerprint option is missing. When I call to customer care again, the answer from customer service executive is to visit to service centre. No other option available....
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — virus

 vmoparthy on Jul 4, 2018
Some malware app s which installed again and again
1.com. System. Build. Filze
2. Code. App. Log. Configs
3. Print spooler
4. Clock
5. Etc.
This virus getting reinstalled and showing ad and downloading unwanted apps... I hate this mob.. Is their any solution to remove this * virus
Even you click close x icon it download the softwares to mobile...
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — fingerprint option missing

 Nevil Popat on Jun 29, 2018
Hello my name is nevil and i have bough coolpad note 5 phone in feb 2017 and suddenly two day before in my phone fingerprint app was not available on display so i checked in setting security than it was missing from there also so my phone is not properly secured so please solve my problem and get my fingerprint lock back i can't use my fingerprint lock and...
Complaint comments  Read comments Complaint category Business & Finances

Coolpad India — warranty product issue

 gopi.mummidisetti on Jun 25, 2018
My job card no: ME[protected], i want give complaint against on cool pad service center visakhpatnam people and your telephone customer care.

Complaint No 1: My phone was submitted on 15.06.18 while giving my phone i asked service center people how may day it will require to resolve the problem??? for that your people answered you will receive with in 7 to 10 days, so for that i have called them on 25.06.18 about the status they said it will take another 10 days. is this is the good service your providing to the customers, i need compensation for the 10 days.

Complaint...
Complaint comments  Read comments Complaint category Mobile Handsets

Coolpad India — many apps installed

 Ishq_mohabbat_ Pyaar on Jun 18, 2018
Virus files install in my phone and when i am unistall these files that they are reinstall in my phone and many advertising app show on front of screen when i click on cross tab it aaps automatically get download and many apps reinstalled in my phone after uninstalling these apps and i loss my data package its very bad to me i feel same on me that i buy a coolpad mobile...
Complaint comments  Read comments [1]Complaint category Loans

Coolpad India — service centre charged extra money with warranty period

 Amrosha on Jun 17, 2018
I am ulhas mane,
Bought a coolpad mobile and it was under warranty. But when i visited service centre they charged me extra money 250 rupees forcefully and the behaviour of the employee was too rude and harsh.
They asked me if don't pay them than they will be too harsh with me.
Even they used foul language too...
I bought this mobile from amazon.
Details are given below:-

Order placed :- 31st october 2017
Amazon.in order number :[protected]
Coolpad note 5 (Royal gold, 32gb)
Imei number :- [protected]
Dispatched...
Complaint comments  Read comments Complaint category Mobile Handsets

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