| Address: | Kozhikode, Kerala, 673007 | | Website: | www.consumercomplaints.in/coolpad-india-b115540 |
My mobile was given with the complaints - of getting heated up and early battery charge draining out-on 7th 0f March 2017.They said this needs software updation and after doing so returned me on 8th. But battery problem was not solved and hence again went to the service centre MOBILE LAB, CALICUT on 9th. This time they said battery needs replacement and required to send it to your main office .It was under stood that the item was handed over to you on 11/13 this month vide complaint no JS [protected].
Now it is almost 18 days the item was with you and yesterday when I called in your toll free no they said this is kept pending for want of new batter from Bangalore.Even on 20th i spoke to them and even then they told this will be done within a week.Now again they say they need one more week.What should i believe now.You dont have even batter kept stock?what is the service you are giving to the customer? My mobile is quite new only 2 1/2 months old.Why cant you replace with a new one?If the item is giving a complaint within such a small period why cant you provide a new one.Or should it take such a long time to get it rectified.
Please give me a reply immediately, or else i will be forced to approach consumer forum for getting justice. My No is [protected] Was this information helpful? | 
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