Coolpad India — delay in changing accessories I.e headphone

Address:Bhagalpur, Bihar, 812004

I tried changing defective headphone of coolpad note5 imei [protected] on24.6.17
Via solution care kotwali chowk tatarpur road, kazwali chak district:bhagalpur, state:bihar contact [protected]
But they are delaying and not responding to calls. Is has been more than a months still they are saying one week more. Either coolpad company or this service centre is making people fool. Please do help and save consumr rights.
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Recently purchased Coolpad note 5.
1) I am not able to accept incoming calls.Even if I slide indicator to green, call is not accepted.
2) Sometimes, I succeed to receive calls, but caller doesnt listen my voice.
3) Even when I call, I face calling quality issue.

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