Coolpad India — I've not received my mobile till now

Address:

520010

I ve given my mobile for service on 15/9/2017, at m&m technologies, vijayawada, andhra pradesh, model number is coolpad mega note3. The problem with the mobile is touchpad... Till now means almost 55 days gone the service centre people are not responding about my phone. The customer care also not responding. My job sheet nber is
Rgjobpjd/[protected].
I want to know the status of my mobile. Pls handover my mobile with repair in good condition or replace with new mobile with same model.
Else i will put a complaint at consumer forum