Coolpad India — Mobile sent to service center, within warranty, issues not addressed after more than a month.

Address:	700064
Website:	www.coolpad.eu/en/about-us

My mobile Coolpad Mega 2.5D was sent to their authorised service center, Regenersis (India) Private Limited at EE-8, Karunamoyee, Salt Lake, Kol - 700091 on April 1, 2017. There was a complete blackout in regard to the handset. The set was absolutely dead. Even after 1 month I am informed that some parts which need to be replaced had not arrived yet. The warranty period is only for a period of 12 months and I used the set only for a few months only. There is no doubt that if the problem can be only sorted out temporarily and in face of any future problems, the company will have no obligation for servicing the set as it would cross the warranty period.