Coolpad India — Perennial problems with CN3 Lite

Address:	600045
Website:	coolpadindia.com

I gave my Coolpad note 3 Lite to Diya Solutions, Tambaram, Chennai for software update on 17th Jan'17. They screwed up my phone and it was hanging after tge update. They said motherboard is gone and took 22days to replace. Now there is a yellow line in the display and they said it will take 3 months for replacement. Did I buy a phone with 12months warranty to keep it at the service center for 4months? Its ridiculous. I wrote mails to [protected]@coolpadindia.com and [protected]@coolpadindia.com. Nobody bothers to reply. When I call the toll free number and ask for replacement of the phone they are asking me to mail. Even after motherboard replacement calls are not reachable, frequent network issues, slow internet or no internet at times, over heating, faster battery drain. I had also reinstalled software at HCL tough again after motherboard replacement but tge issue is not resolved. Its better to replace with a new phone rather changeing motherboard and display. I can't wait for 3 months.
Diya solutions is one of the worst service center. They make false commitments and dont inform when the phone is ready. They didn't close the job sheet last time and another service center could not create jovbjob sheet. I had, to call Diya solutions to close the job sheet. Is this my job? The staff are very reluctant and lethargic. They dont bother about the customers. Coolpad should cancel such service center contracts.