Coolpad India (Qiku Phone) — Job sheet js[protected] is not completed till now

Address:	380013
Website:	www.coolpadindia.com/customer-care.html

I am sorry to inform you that despite of my several trailing mail and telephoning talk all are in vain. The following follow up have been taken by me as follows -

(1) i have visited touch service center (For qiku phone-coolpad) on 29/06/2016 and the set was submitted for repairing and service centre has mentioned delivery date as 01/07/2016.

(2) i have called the service center on 01/07/2016 for receiving my hand set but he has informed that they (Service center) has requested parts (Motherboard) and it will take around 15 days to service the phone.

(3) i have again called the service center approx on 16/07/2016, after 15 days but service center informed me that the parts are not yet received by them and it will take around 7 days more. I have again called service center after 7 days but the status was same-parts not received and it will take another 3-4 days but no commitment was made as when the phone will be serviced.

(4) meanwhile i have talked to customer care of coolpad to know the status but coolpad also said about delay in receiving the spare parts (Motherboard). I have received details required by coolpad india on email on 29th july 2016 and i have replied to mail on 8th august 2016 stating details required by them i. E. Name, contact details, job sheet number, service center details. But to my surprise i have not received any further communication from coolpad india to status of my phone and why delay is happened.

(5) meanwhile i have contacted again to service center and coolpad customer care to know the status but status was same (Parts not received). I was asked by coolpad india customer care to write to [protected]@coolpadindia.com and i have written to them about status of phone and whereabouts of parts on 26th august 2016. But again i have not received any communication from them till now.

(6) i have talked to customer care of gadgets360 customer care and raised the issue on the same day 26th august 2016 and they replied on 29th august 2016 by saying that they have raised the concern to coolpad india and they will get back to me once they receive communication from company.

(7) i have called the service center, coolpad india customer care and gadgets360 customer care today. Service center said the same thing that the parts are not received and coolpad said they have raised the concern to the respective department. Gadgets360 customer support said they won't be able to help and only service center and coolpad india can only help.

But till today i have not got my hand set. I am facing a lot of problem without of my hand set and feel mental and financial harassment.

Hence you are lastly requested to please hand over my repaired hand set or replace new hand set other wise i will proceed to consumer court.

Thanking you,

Mukesh verma
[protected]