Coolpad — Manipulating and asking money for repair of a mobile in warranty

Address:	Dhanbad, Jharkhand, 826001
Website:	www.coolpad india.co.in

The service centre didnt mend my coolpad dazen 1 when i gave it to them for the 1st time and for 10 whole days they didnt even touch it as when my brother went to them the handset was eating dust in one corner of the room. They refused to mend it so even when it was in the warranty period i had to get it checked by an outsider. Even when i knew that it will affect my warranty but i was not sure and as the people at the service centre refused to even tell me about the problem with my phone. Sir i knew that as it is in warranty and is a new company in india so it would not be possible for me to mend it by an outsider. But sir unwantingly i had to do it. Then when i went to the service centre again and told about my past experience with them, they again refused to repair my coolpad dazen 1. But when i told that i had it opened outside and i am willing to spend a sum of 1500 hundred rupees suddenly they aggreed to repair it. All of ca sudden the work which thry didnt do in 10 days they did in 20 seconds. Sir it seemed as if they where wating for me to void the warranty of my phone. Sir when i told them that they where the reason for the condition in which my phone was again they denied it. So sir i have made up my mind to challange them in court and i am feeling sad to say this but the didnt ask me once before repairing it and far exccede my budget to 2200 rupees which they were told not to do. Sir i clearly told them not to exceed the 1500 mark. And csir thats not all i gave my phone to them at 18 th july of 2016 and they gave me a time limit of ten days again which they didnt follow this time also. They kept the dead cell with them for more than twenty days and on 9 th o0f august it was submited to ranchi by them. Here also they lied to me cas when in beetween these 20 days i used to call them thed told me that it has been submited. But sirc when i cross checked it from ranchi call centre the gave me the date of 9 th of august 2016. Sir wehat were they doing for 20 days with a dead cellphone lying to me? Sir and now they are asking from me a sum of 2200 rupees which on the day of submission i told them i could not give. They were talking in a very harsh way and were shouting from the cphone that they whill make it as it was when it came to them. So sir due to there delay, harsh behaviour, over doing my 1500 rupees as well as voiding my warranty i will file a case agaionsty them as well as you tommorow at 17 th august. Just to be clear its my birthday on 21 st so i want to tell that i didnt want to dpo it but they made me do it. To bthe coolpad company as well as the service centre owner his mob no [protected] and [protected]. And ifc possible please call me as i dont vhave a permanent pc i n my home mob no [protected] and [protected].