Coolpad — Service centers dodging customer

Address:

Chennai, Tamil Nadu, 600113

Dear team,

This is to bring your notice that one of your service center located in annasalai, chennai (hcl) is dodging people.
For my coolpad note 3 i had an issue as slow charging and when i called your cc they informed me that it is due to some software issue only has to go to the customer care and flash the current version to bring the previous version. the service people are telling water came inside and they told for water issue it wont be come under the warrant that i was aware but the tragedy part is they levied 230 rs for just checking the issue though my phone under warranty. i asked whether this is the service charge if so do service my mobile they were telling this is not service charge only the inspection charge. normally any service centers will not charge for inspection charges while warranty period.
Kindly look into this issue and do the needful!
Attached receipt for your reference.


Regards
Srijin
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