Corporation Bank — Atm/debit card

Address:

388120

My name is Hemant Dave and have a salary account in the University Branch of Corporation Bank at Vallabh Vidyanagar. I lost my card and around mid-December (I don't remember the date and the branch is not willing to give me the date) for a new personalised card. I also paid the necessary charges. I was told that I would get the card in a couple of weeks. Weeks after weeks passed but I did not get my card. On 15 February, 2016, I wrote to the head office through their websiite. The next day I received this email from the FTS Bangalore: "PLEASE CONTACT YOUR BRANCH AFTER 7 DAYS TO GET NEW CHIP CARD." (Pl. see the image) I went to the bank after a week, my card had not arrived. I went to the bank today 1 March 2016 and yet my card is not arrived. I just cant understand what has gone wrong.

I have never seen such pathetic service in my life.

I would greatly appreciate if you could look into this and help me.

Hemant Dave