Corporation Bank — complain about bheem online transaction.

Address:

Shimla, Himachal Pradesh, 171009

I surinder pal was tried to transfer rs.10, 000 through bhem application to mobile number [protected] which is not registered on bhem so money could not be transferred. Then i tried again but after filling the account holder name (Anuj kumar) money is withdrawn automatically from my account even i did not fill any other information (A/c number, ifsc) and receiver also did not got any amount. Where my money gone.
I complain to the bank and bhem app customer care. But did not got any result. Everyone says “we don’t know” its already 5 month passed but still my issue remain same. Its now mental torture for me. Please resolve my issue as there is crisis of money in my life.

Detail regarding transition mentioned below.
1. Bank a/c no: [protected] (Surinder pal)
2. Transaction id :-ab51fbed6
3. Transaction date:- 6 may2017
4. Transaction time:-07:58:49
5. A/c no (Receiver:-[protected], anuj kumar)