Corporation Bank — Indifferent Treatment

Address:

New Delhi, Delhi, 110009

Dear Sir

My son, Dr Manav Sachdev, has a savings bank account (No. 2927) with your Gujranwala Town, Delhi branch. He is not operating his account since a long time as we have shifted our residence from Gujranwala town to Dwarka sector-23 during December 2005. He wanted to close his account then but the manager coerced him not to do this for reasons best known to him. As per him there was no harm in keeping a small amount in the account. It appears that closing of an account affects the record of the manager.

He received an SMS two months back that a penalty is being levied as balance is below minimum limit. So my son decided to close his account. I went to the bank on Monday ( September 12, 2016) with proper authorization letter and my identity proof. I had to stay outside for 35 minutes as I reached at 1 o’clock and bank was closing for lunch.
The peon did not allow me to sit inside. I met the manager Mr Dubey after lunch. As expected he advised me not to close the account. But when when I insisted that the account has to be closed as we are not operating it there is no point in paying penalty. He changed his stance immediately and told me that Dr Manav will have to come personally for getting the account closed. My efforts to convince him that Dr Manav goes to Bhiwani every day at 7.30 am and comes back at 8.30 pm and it would not be possible for him to come personally, did not achieve any result. He was quite rude in telling me that I was wasting my time

At that time, one Mr pankaj Seth, who has a office in the same complex, arrived. He knew me very well. He casually told Mr Dubey “Ye mere khas aziz hain, inko pareshan na karna”. On this rules changed, he called his officer to do the job. It appears for Corporation bank rules are based on principle “ You show me the face and I will tell you the rule”. I am 70 years old suffering from high blood pressure and was waiting outside for 35 minutes.