Corporation Bank — money debited but I can't get in my wallet

Address:

Pune, Maharashtra, 411061

Using corp e purse app i add 1000 rs in my wallet. Money debited from my account but my wallet show me only 00. I was refreshed 1000 times and i dial call to the care more than 10 times but cant got response.. Plzz slove my issue.. Transaction details as follows:
Account number : [protected]
Transaction date : 27/11/2017
Withdrawal amount : 1, 000.00
Particulars : net pymt[protected] at corpwallet m :stan no : 963512