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Corporation Bank — money debited while atm withdrawal without dispensing cash

Address:New Delhi, Delhi, 110041

On 11th of jul'2018 my sister withdrew 9500/- from her saving account which was debited but not dispensed from machine.
I have been chasing bank from 10 days they show me that we have raised the claim but it is not accepted yet.
She is a low salary earning employee please resolve my issue and provide me my withheld money.
Her account is in corporation bank in nangloi new delhi.
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I did a payment at shop by POS on 17 July 18 time around 7 PM my money is debited but nor credited in shop owners account neither reversed to my account pls make it reversed in my account..
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    Corporation Bank Phone
    +91 80 2660 2500
    +91 80 2660 0587
    Corporation Bank Address
    Fts Centreshresta Bhumi, Door No: 87, K R Road, Bangalore, Karnataka, India - 560004
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