Corporation Bank — Provisional statements for housing loan

Address:

Chennai, Tamil Nadu, 600003

I have requested for a Provisional Statement 2017-18 for my home Loan (CHOME90003) and I have sent an Email on 3rd April and subsequently a follow up Email on 6th April. However I neither received a statement nor a courtesy reply from them although we have passed 20 days. I called up the Home Loan officer and he said there is a change in the Corp Bank Application and he is having difficulties to download the statement. Days Past with regular follow ups and he kept on committing different dates for the issuance of the statement. However they have not kept up on their words until today. I am tiered of follow ups and I am losing Tax from my office since I am unable to submit the provisional statement. I wish to escalate this to higher level as this is a heights of negligence. I can provide the artifact of Emails and Phone calls.