Corporation Bank — unable to withdraw cash from atm

Am having Nre account [protected] Sulaiman Razak at bantwal corporation bank ...am in uae now.. I have deposited some amount in my account, but card is in India, now my parents are not able to withdraw cash from atm., they said its showing contact bank Iwhen I called customer service they said atm card has blocked but my card expire date is 2025. To tell this issue customer care told to call bantwal branch and providing contact no [protected]. This number is not reachable. [protected], . [protected]
Now my question 1) why all numbers are not working
2)why customer care is providing not working numbers
3) why did bank block my atm
4) even if they block why didn't they send sms by saying ur card is block. So that I was not deposition money..
Now am in abudhabi my family need money in India but I cannot visit India now... What is next procedure to withdraw cash from account... Needed money for hospital purposes.. Please help me.. Thank u