| Address: | Pune, Maharashtra, 411014 |
| Website: | cottonking |
I purchased one pair trousers and two shirts from Cottonking Vimannagar, Pune, in Feb 18 believing the products would be good enough. Out of these three, except one shirt, other two faded colours on first wash. The trousers faded a little but after second wash the shirt discoloured and the fabrics of shirt seen pulled apart from four places at back .
On 07 Jul 18, I approached the retailer in Vimannagar citing the same and left the shirt with him as he desired to send it to company.
I followed up three times; twice personally visiting the shop and once on mobile.
At last today, (after12 days) he turned up saying, "I talked to company, it (the shirt) cannot be exchanged because the fabric was tested and had no complain, no other customer complained, before making garments we test/check the product...etc..etc"..and finished the stories at once.
It was not understood, how your experts check the fabric and after all the lost response from your people was not at all expected. The shirt may be washed again and colours be seen draining away!!
To remind you, It is not a matter of 700 or 900 rupees I lost, but is a matter of your reputation; It is a matter of customer dissatisfaction that shall showcase your esteem in present market.
In future, neither I nor the people I know will visit your store...
NEVER!!.
Hence I advise you to educate your staff to deal with the products as well as customer wholeheartedly. both seems important to you. Isn't it?
All the very best to get out of market.
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