[Resolved] Country Club India — About fraud services and charges. | |||
My name is - shrikrishna masane. I had an complaint against the country club Pune. I had taken country club membership in 2012 while it was assurance from country club employee ( PRO) that after taking an membership we don't have to pay anything extra it's all inclusive (eg: accommodation, travel arrangement, kitchen) But when we made reservation for room booking, they have ask us to pay utility charges 700 rs per night. After we have taken this issue to Pune base office. This time we had an promise again there will be no charges. Now resently 2 nd time I was looking to book a room same issu is accuaerd. Again I have to reach Pune office again but this time all new staff no one has data profile for the record also had very bad services fro m office. I was trying to reach branch manager, have received an Different answers from staff. First I had been informed that branch manger is Mr. Raju Narale. And his not came yet in office advices call back after 2:00 pm when called one of the staff mention his busy with some one. Agin call after some time. This happen twice.. Again I had called & this time I was been told he is left the country club. When ask in one day within 3-4 hours how it's possible. Mention that he was forgot Again ask who is replace him had answer from staff that is mr. Bansal has replace him . When request him to transfer the call to him again same answers starts his busy and so one. I wants to mention this country club is an big fraud. They are making fools to people also what services they promises it won't get fulfill. Was this information helpful? | |||
Oct 13, 2016 Complaint marked as Resolved Country Club India customer support has been notified about the posted complaint. Verified Support Feb 25, 2016 Country Club India Customer Care's response Dear Member,
Good Morning! We apologise for the inconvenience caused to you. We are always there to give the best of the services to you. Kindly provide your membership details and contact number by logging in to the below mentioned portal to resolve your query immediately. Kindly click or copy and paste the link http://countryclubindia.net/reachus/ to browser and give your details of your membership, so as to help you and understand the issue better to resolve.
You can also reach us on below numbers and e-mail Ids
For Further Assistance call us on:[protected]
E-mail Us On : [protected]@countryclubmail.com
http://reviews.countryvacationsindia.com/
Best Regards,
Response Team
Country Club Hospitality & Holidays
| |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
1351
Pending
0
Resolved
390
+91 40 4433 1360 [Hyderabad]
+91 22 4295 2913 [Mumbai]
+91 11 3097 3608 [Delhi]
6-3-1219/A, Country Club Kool, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
CV is misleading not only customers but also consumer forum by giving false response
on consumer forum.
Please take action agasinst CVfor their fraudulent activities .