Country Club India — amc paid but no receipt or acknowledgement even after 18 days

We had paid our due amc on 24th september 2019 but have not yet received any acknowledgement or receipt even after 18 days and multiple emails to them.
Transaction details given below:
Os quikwallet gateway [protected]
Ref. No. For txn: kpg-[protected]
Dated 24th september 2019.
Name : dr anindya sarbadhikari
Membership number ccdl11club30lw18681