Dear sir/madam,
It is to inform you that i have been lured by the country club employees by false and fake promises and they took rs. 86500 after swiping through my credit card without providing the agreement copy on 7th july 2018. After returning home we verified the document copy (Screenshots i took) which they had provided for me and read and found that they had miss-guided me and taken the membership with-out explaining the terms and conditions mentioned in the document of country vacations and what the sale executive has explained is totally difference and opposite of what mentioned in sale agreement. As per the agreement there is cooling period of 10 days for which we can discontinue the agreement (Cancelled) by paying a nominal administration charges of rs. 3800/- to the company.
Initially i sent several mails but no response was received from them. I tried calling the customer care but no response from them as well. I went to country club begumpet office and asked them for cancellation of the agreement. After discussion with the country club executive (Rehana) i got the reply from rehana as “with reference to your e-mail, we would like to inform you that as per the signed agreement and company policy nominal charges of rs.3800/- will be deducted and the remaining amount will be refunded within 120 working days from the date of invoking cool off period. We have forwarded your e-mail to concern accounts team and the moment we get an revert from them we will update you the status accordingly “on 11th july 2018.
Then i waited till september and started following up through email and customer care. I know i won’t get any response, so finally i visited the begumpet office on january and got the reply as “as discussed with you today, we request you to wait till february month. “. But till now there is no refund and reply back from them.
Also i came to know that they won’t give any interest on the money.in my case i expect that they shall give me interest amount after 4 months, it’s been 9 months and i’m paying my emi’s every month with interest. When my money will be returned back with interest?
I would like to bring your attention to stop such fraud practices so that innocent people hard earned money is not wasted. I would expect a positive response from government regarding the country club fraud.
Will look forward for your sincere cooperation on this.
Yours sincerely
Abhilash avvar
Membership no: cchyd257cclub5sb99811 Was this information helpful? | 
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Naranarayan Basak
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Wed, Dec 26, 2018, 8:20 PM
to centralcustomercare, cutomercarekolkata, kolkattareservations, feedbackkolkatta
sir,
subject : cancellation of sale agreement application no :18 dated 25/12/2018
customer code / id ref: DT127#2786
with due respect i would like to inform you that due to some unavoidable circumstances i am unable to continue this facility offered by you in TEN YEARS AGREEMENT FORM . I HAVE MADE THE TOTAL PAYMENT Rs1, 50, 000/- through credit card in emi . but due to some financial problems it is not possible for me to pay emi with bank interest for the period of two years .as per your terms 26 of your terms & condition please deduct the nominal administration charges Rs 3800/- and refund the balance amount without further delay with your acceptance for cancellation of this contract on request .i am a service man and i have two kids who are studying, so it is a very hard situation which in turn may effect the studies of my kids . on good gesture please accept my humble request and refund my money . awating for your confirmation mail and action on this as mentioned above.. scan copy of agreement is attached herewith for your early action . i will send back all the documents and relevant papers as soon as you advice for return of the same .
Thanks & Regards
N.N. Basak
[protected]
from that date till now i have mailed several times all records with me and talked over telephone with their customer care representative but no such action initiate to get return of this refund . i request their higher authority to go through my mail send to arrange for refunds as i am facing financial crisis with my family at the present situation of covid 19 .
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