Country Club India — Cheating/Fraud

Address:

Hyderabad, Andhra Pradesh

Dear sir/madam,
I have been cheated by country club . Their rep gave me wrong/ incomplete information and trapped me to sign an agreement and took Rs 177000 by fraud. Their information/ promise /briefing are totally diferent .viewing this I requested them to cancel the agreement within two days which was even not signed by them t . Their signed copy has not been received till date . They have not refunded my amount also.
Some points of agreement wrong information are as under :

Gift Voucher related points.
In the SMS sent on the phone to invite us to receive our gift, it was mentioned that the gifts are absolutely free but on reading the Voucher, we got to know that to redeem the stay, one has to pay a charge of Rs. 5, 500 for one week. The representatives had also told us that the stay and all the gifts are absolutely free. Please find below the exact SMS received by us on the phone.

Dear sir
Entry Code-ccil-34
You both are invited for your voucher collection.
Address:- C-103 1ST floor, Ansal plaza mall, south ex part-2 Hudco place, khelgaon marg newdelhi - 110049.
Your gifts are absolutly free.
(Note-Husband wife & 45 minutes for vaucher details.)
Regard
Atul
Dec 3
Agreement Related Points
1. Reg. Agreement point no. 3 –
1.1. The agreement states that the member is eligible for Studio Rooms without kitchen only but as per general customer understanding, studio rooms are with Kitchen only. However, no such information about the kitchen not
being included was communicated to us during the sales pitch.
1.2. The agreement states that a maximum of 4 nights can be used at once. This was never told to us during the presentation. Instead they told all 6N 7D can be used at once or in 6 times of 1 Day/Night each.

2. Reg. Agreement point no. 8 –
2.1. Later, on finding out about the AMC, when we discussed the same with them on the phone, and during our second meeting on 18th December, they informed us that the AMC is of Rs. 8, 500/year and will never increase in the future. However, the agreement states that the AMC will increase at the rate of 15% every three years on the last paid AMC without prior notice irrespective of part/full payment of the product price.
Also, it is mentioned in the agreement that the AMC is exclusive of taxes and is payable irrespective o[censored]sage of the vacation facilities/amenities. This was also not told to us.

This highlights the blunt lies told to us even after we discovered about the AMC.

3. Reg. Agreement point no. 10 -
3.1. The point mentions that if the second party chooses to benefit from the Cash Out Price, He/She is liable to pay the entire amount within 30 days of initial payment. However, we were informed that the entire payment was to be made the same day itself as the scheme was valid for that day only. In fact, CCHHL representative was sent to our house approx. 10 kms away from CCHHL branch office along with a swipe machine to collect a remaining payment of Rs. 1, 70, 000/- after we had made the initial payment of Rs. 7, 000/- at the office by my wife’s HDFC debit card.
I requested them to give me one day’s time to make the remaining payment and go through the documents thoroughly but they kept on pressurising to make the payment on the same day saying that the scheme is valid for that day only and cannot be availed on the next day.
This clearly shows how the facts were hidden and lies told to receive the entire payment as soon as possible without letting the second party to go through all the terms and conditions/facts/reviews of all the documents and the company. It also indicates that they are aware that if the customer reads the agreement and knows about the company by internet or any other source, they will not like to become a member of the company. This shows clear cheating.

4. Reg. Agreement point no. 14 -
4.1. The point states that membership card will be issued subject to providing copy of ID and signature proof, address proof, 2 photographs and compliance of KYC norms of the whole family. Here I would like to point out that no address proof and photographs were taken from me in the entire process. Also, no KYC norms compliance form for the whole family was filled by us during the process.
4.2. The point also states that the process of execution of agreement will complete only after affixing signature of the authorised representative of the first party i.e. CCHHL representative. Once the second party signed the agreement, the same will be sent to the head office for execution of the agreement. Thereafter a copy of the same will be sent to second party through a courier.
This is to inform you that I had sent a request (via telephone and E-Mail) to cancel my membership and refund the amount paid by me even before the agreement would have been signed by the first party i.e. CCHHL representative who sits in the Hyderabad office (as informed by the CCHHHL branch office manager). I had sent the cancellation and refund request on the next working day (i.e. 5th December, 2016 – Monday) of making the payment. Here I would also like to point out that we haven’t received any copy of the agreement signed by the first party i.e. CCHHL till date.


5. Reg. Agreement point no. 15 –
5.1. The agreement states that during peak period if the occupancy of CCHHL owned resorts opted for is high, only shorter holidays duration are provided to accommodate others.
We were informed that we can always take as many days of holidays as we like and no such constraints were mentioned.
5.2. The agreement states that a continuous vacation of 6 Nights 7 Days can be split into 2 holidays of 2 Nights and 3 Days for convenience. This also implies a loss of 2 Nights and 1 Day as also mentioned in the agreement.
However, in the sales pitch it was never mentioned that splitting of the holidays would result in any loss of days or nights in vacation. We were informed that the holidays can be split whichever way we want and the holidays were cumulative and can be taken in any number of pieces without any extra payment/loss of holidays. This is in total contrast to what is stated in the agreement.


Terms and Conditions –

1. Reg. Terms & Condition point no. 21 –
i) The point states that application should be submitted along with copy of acceptable proof of address. However, no address proof was taken and submitted.
ii) The point states that the vacation charge along with the agreement can be made through Cheque, DD, PO, Credit Card, Debit Card but their representative informed us that only credit/debit cards are acceptable.

2. Reg. Terms & Condition point no. 22 –
We have not been briefed about this point (floating week, booking dates, booking priority to higher category/higher season/higher points) at all and are still unclear about the point.

In view of above, I request you to take up case with top management of country club and get my amount refunded .
Regards
Lt Col Kanwar Pal