Country Club India — country club cheating

We have taken membership from country club on 25th nov, 2018 from harish by paying 76600/- we got free gift & movie tickets and told us this can be redeemed anyday, we ask to redeem movie tickets on sunday, they told we can't provide on saturday and sunday. We spoke with customer care no one has picked for long time. Once they picked up and reponse was not good. I saw online reviews about country club. It got maximum negative reviews. So we planned to cancel membership. On 2nd dec, 2018 we called harish and told we are coming for cancellation and he said he will not be available. 2nd december evening we did a surprise visit, he was there. After some discussion he agreed to accept our membership cancellation. We have submitted the hand written letter with his signature on it and he stated that we'll get the acknowledgement with in 48 hrs i. E within 4th dec. We didn't receive any communication saying membership cancellation. We tried calling customer care, harish, no one has responded back. On 8th dec, 2018 we went to same branch yelanka, harish was not there some say he left, some said we don't know, someone said he is sick. We lost the hope that we'll get the money back. Then we asked same thing to the manager (On that day-kesav murthi d). My luck on the same day one more member has come for cancellation for false promises. Manager has scolded us in local language and threatened me, my wife other member's wife he asked her to leave the premises. (We have video recordings) some one give us the rebbaka contact (Sr. Customer care executive) she told she will get back to us by tuesday i. E 10th dec, 2018 as monday is off. Till today we haven't received any mail or call related to the cancellation. We went to customer care branch in vasthanth nagar, banglore, after talking to rebbaka reply we are losing hopes on our hard earned money. Till today she is not confirming us that they will refund the money. Please take necessary action and let us know the status of it.