Country Club India — False commitments given on blue season card (

Address:

122001

I pankaj goel got a call from country club office dt mega mall second floor,
Shop no. A 206 golf course road, gurgaon regarding our visit to their office for free coupon facility for 6n & 7d hotel stay in india.

I alongwith my wife visited country club office on june11, 2016 evening around 18:30.
There we meet with salespersons mr. Dev ([protected]), pradeep ([protected]) & one more person.
He explored the offers & benefits of blue seaon card of country club membership for 10 years.
Dev pressurised us to take membership on that very day to avail all the offers (Mentioned below).
We also asked him regarding the offers in written, he confirmed all the offers will be provided with the kit & card which will be couriered to us.

But the time we got our blue season mebership card (Having 10 years validity) through courier, we did not find any offers as confirmed by mr. Dev in our account.
Thenafter we tried to approach mr. Dev regarding the offers, he didn’t pick our calls.
Then i called delhi customer care ([protected]) & asked regarding the offers, then a lady replied, “sir, you are misguided
By the salesperson of country club”.

Then we visited their office july 02, 2016 there we met pradeep (Manager).
During our conversation with mr. Pradeep, i asked him how can a salesperson of country club can provide the wrong description of a package.
Then mr. Pradeep told they can make changes in the packages at their own level. There is nothing like fix package for a particular card.
Later he assured to give the positive response regarding the offers (Told to us initially) or the money will be refunded &
Assured to call us on monday i. E. July 04, 2016 regarding the decision.
But we did not receive any call from his side. So i called him but he denied to give us the offers confirmed by them & denied for refund of money.

Note: country club team sitting in dt mega mall gurgaon is totally fraud & misguiding customers under the name of country club.

Kindly find the below mentioned offers explained by dev & pradeep on june, 11, 2016.

Extra benefits on the blue season card:

1. 3n & 4d hotel stay in singapore with two air tickets for both sides.
2. 6n & 7d hotel stay in goa with two air tickets for both sides.
3. 6n & &7d hotel stay in bangkok
4. 6n & 7d hotel stay anywhere in india.

Food:

Rs.600-800 will be chargeable for a single person for a day including breakfast, lunch & dinner for the tenure of 10 years.
This amount will not vary with the currency & is fixed anywhere in the world.

Events & activities:

All the activities like swimming, games, fitness, yoga will be provided free to us at any country club resort.
Festival celebration & event passes will be given to us at free of cost anywhere in india.
Also in country club hotels, we can avail food @ rs. 49 per dish whatever the dish type.

Tie-ups with other 5 star hotels:

Also we were told that country club has tie-ups with other 5-star hotels like jw marriott, taj etc. & we as customer can choose for stay
In any of these hotels/resorts instead of choosing country club.

Site scene: one day site scene will be free during the country club visit on tour.
25% discount will be given on domestic flights & 10% discount will be given on international flights during visit to country club resorts.