| Address: Country Club, Kool Building, 6-3-1219, Begumpet, Hyderabad - 500016. |
Dear Sir/Madam,
I am writing to formally register a complaint against Country Club concerning a misleading sales experience that caused both financial loss and considerable mental distress. The incident occurred on 15th November 2025 at approximately 9:10 PM.
Recently, I received a call from an unknown person who informed me that I had won four complimentary gifts in a lucky draw organized by Country Club as part of its 35th anniversary celebrations. I was invited to visit their office along with my family to collect these gifts.
Upon our visit, however, the representatives began presenting a range of products—including open plots, gold coins, holiday packages, and club memberships. After a detailed presentation lasting nearly two hours, we decided to consider purchasing a holiday package and club membership based on the information and assurances provided by the sales team.
When I requested a copy of the agreement for review, I was urged to sign it immediately since it was late in the evening and the staff wished to close for the day. I was explicitly assured that if I was not satisfied with the terms after reviewing the agreement later, I would be entitled to a full refund without any deductions. Relying on this assurance, I made an advance payment of INR 10, 000 (out of the total cost of INR 45, 000), informing them that the remaining INR 35, 000 would be paid only after I had reviewed the agreement thoroughly.
The following morning, after carefully reading the agreement, I was shocked to discover that the terms were completely inconsistent with the verbal commitments made by the sales executives. It became clear that the sales team had provided false and misleading information to influence my decision.
Since then, I have made multiple attempts to contact the company seeking clarification and a refund. Unfortunately, my efforts have not resulted in any proper or transparent resolution. On several occasions, I received inconsistent explanations and, at times, was even unfairly blamed for the situation.
I find these practices highly unethical and deceptive, as they mislead innocent customers into financial commitments under false pretenses. I therefore request your immediate assistance in ensuring that I receive a full refund of INR 10, 000 without any deductions, and that appropriate action is taken against those responsible to prevent such incidents from recurring.
Please find below the details of the sales representatives involved in this transaction:
Kumari – [protected]
Ramesh – [protected]
Ravitheja – [protected]
Akhila and Krishna
I trust that this matter will receive your urgent attention, and I sincerely hope that the organization takes the necessary steps to uphold transparency, accountability, and ethical business practices.
Thank you for your time and understanding.
Yours faithfully,
Gani Maheswara Reddy
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