Country Club India — Fraud done by country club

Address:	Indore, Madhya Pradesh, 452005
Website:	www.CountryClubIndia.com

Respected sir/madam,

I have taken a country club membership from pune in june 2013. The time when i purchased this product i was about to shift indore. So i told them that i am about to shift to indore, so there is no point in buying this from pune, but they told me that i can use country club facilities any where in the world free of cost, i can even transfer the membership from pune to indore free of cost. When i recieved the agreement copy and welcome call from country club team, since then i came to know about there false commitments and since then i am chasing to the manager (Vaibhav rathore) and he has been continuously saying i will resolve your problem and some time he says i am on leave and all and few months back i came to know that he has been fired because of false commitments to customer. There are many other fake promises which they have done, which are as follows:-

1) i received the welcome call from country club and they said me i need to pay rs 700 as a tax per day when i book holidays and vaibhav told me that there are no taxes, when i called vaibhav about this he told me that the tellecaller who called you was new so he doesn't know about the plan properly... But in reality i need to pay as when i booked my first holiday they asked me for the taxes.

2) i paid rs 70000 from my hdfc credit card and they told me it will be converted into 18 installments and there will be no charges for that, but they were asking for rs 2100.

3) they told me that amc charges need to pay till 5 yrs (Till my holidays) and that too when i book the holidays and also charges will be same that is rs 6000. But i guess as per agreement i need to pay lifetime as i am a lifetime club member and the amount will also change. They also told me that amc is for holidays but as per my understanding after seeing the agreement it is for the club.

4) they also told me that when i will book a holiday there will be free pick up and drop and free sights seeing but there were not free pick up and drops neither sight seein

5) this plan was for married couples they didn't tell me about that. The time when i took this plan i was just engaged and they asked me my fiancee name.. I told them... They have written that i am married on my account. But i got married this nov 30th, 2013. Vaibhav and shilpi has shown fake information for me to get eligible the for plan.

6) they told me that i can transfer to any city free of cost and now when i have shifted to indore they are asking for rs 3000.

I was in touch with a associate shilpiand she assured me that she will resolve my problem but now as per mr. Sandeep khadke and raghu chowdhary she also left the job.

No one is taking the responibility, i dont know what to do.. At the time of payment they have just given me starting 2 pages of document nothing was written in that. When i received the agreement all the commitments which were given to me was not there.

When they explain their plan they explain on plain paper to the customer, they do all the promises to the customer on plain paper and when i have shown them that paper mr. Raghu chowdhary says these papers are not valid, if these papers are not valid then why the hell they explain the plans on plain paper.

I have shifted to indore now and it's not possible for me to go pune, please let me know what can be done
Country club membership no.-ccpu40bclub5lb64755

I have also filed a case against them in consumer forum in feb 2014, indore. But now i got a replied from the court that this case should be filed in pune.

I am feeling helpless and don't know what can be done.
Somone please help me

Regards,
Rutul shah
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