Country Club India — fraudulent sale of holiday that never existed

Website:

countryclubindia.net

With regard to my ref#i wish to inform you that i have been duped of rs. 30, 000 by your company representative through intentional misrepresentation of facts tantamount to fraud. My membership number is ccdl216v5lb28250.

I had been invited with my spouse by one of your company representatives (Contact #[protected]) to receive a “free” holiday voucher of 6n/7d for holiday at fiery grillss, faridabad on 13 sept 2017. One, mr. Kumar aditya (Mobile#[protected]) chaired the meeting and gave me a few benefits to buy a holiday package of country club india ltd.

He offered me a complete holiday package not exceeding rs. 30, 000 (Rupees thirty thousand only) that included:

1. A completely free voucher for 6 n/7 d extra as a complementary gift.

2. Stay in a 5-star accommodation for maximum 21 days for 3 years (Maximum 7 stays each year).

3. Average maintenance charge per day stay applicable only upon booking a holiday. (Maintenance of approx. Rs. 1214 for each one-day stay i. E. A stay for 2 days accrues maintenance charge of approx. Rs. 2428 and so on. (Rs. 8500/7 days). This upkeep charge for 7-day stay was rs. 8500.00 maximum in a year and rs. 0 if no holiday utilized.

Upon agreeing to this offer, a personal detail form was given to me, partially filled and signed by me and my spouse as the agent did not let me fill three columns namely type of membership, membership fee and annual maintenance charges to be filled by his office after the payment. He took away the form. Then i made a payment of rs. 30, 000 as per our bond. On closure of the deal, the agent gave me some irrelevant documents and a copy of the approval form wherein the vacant three columns were incorrectly filled by his authority. (The writing of agent on the three columns of the form is clearly different from mine as i filled the form first, in italics). Now he returned the form with a different membership charge of rs. 70, 000 and annual charges of rs. 8500 contrary to our agreement. When i asked him to correct this price and membership variation, mr. Aditya reiterated that this form is not legally binding and that i will receive original contract (Of rs. 30000 plan) in 15-20 days from the company at my home address.in good faith, i complied because the copy of the approval form received by me did not bear the company seal or his attestation so it was void (Scanned form enclosed). The “free” gift voucher also had a fee of rs. 5500/- that he did not mention. I gave all my disclosures but received none in writing from aditya.

I received an email from country club india ltd. Later that night that detailed a membership of rs. 60, 000 and a mandatory maintenance charge payment of rs. 8500/- irrespective of my average stay visit. Then i called up country club to rectify this e-mail error and came to know:

1. That there was no 3-year holiday plan for rs. 30000/-.

2. That i had to mandatorily pay rs. 30000/- extra to get my plan.

3. That the maintenance charge of rs. 8500/- was not calculated on average day basis.

4. That i must need to pay rs. 8500/- yearly irrespective of my using the holiday or not.

I was aghast to have been cheated by the representative of an esteemed organization that i fully trusted. I contacted the ho helpline to give my complaint for which i am writing this to you (Ref#28250).

Please do note that i have brought up this issue with national consumer helpline also and my complaint id is 432156.

My only request is to cancel my policy and refund me back rs. 30000/- (Rs. Thirty thousand only) plus bank interest at the earliest as the contract stands illegal and nonbinding. I also want that mr. Kumar aditya (#[protected]) be blacklisted and charged with forgery and insidious behavior to harm customer interest done in a nonofficial setting (Under section 17 (3) and section 17 (4) of the indian contract act 1872).

I was told by country club executive over the phone line that since i had called in the cooling period, i will be getting the refund during the due course of time. I hope you abide by the promise and have me my full amount returned back as soon as possible.