| Address: | Chennai, Tamil Nadu |
From Date:09.07.2014
G.Gayatridevi
H-57 2nd Floor
CBI New Quarters
Bharathidasan Colony,
K.K.Nagar
Chennai-600078.
Mob:[protected]
To
The Manager, Central Customer Care
Country Vacations (A Division of Country Club (I) Ltd
Country Club Kool, No.6-3-1219/A 5th Floor,
Begumpet, Hyderabad-500016, Andhrapradesh.
Phone:[protected]
Email:[protected]@countryvacationsmail.com/ [protected]@countryvacationsmail.com / [protected]@countryvacationsmail.com
Sir
I am in receipt of your letter dated May 2014 requesting for payment of 85, 000/- towards the membership fees. I wish to state few lines for your kind consideration. I have taken the first membership at Chennai by paying 40, 000/- during 2004 and I have been issued a card which I have enclosed herewith. Further I wish to state that I have availed the country club membership only for my family members, and I have got the membership card consisting the following members and my family consists of
1. G.GAYATRIDEVI AGED 41 years Self
2. G.K.GOVINDARAJAU Aged 42 years Husband (Previously named as K.Govindaraj)
3. D.V.DHUVARAKESH Aged 19 years Son (Brought up by me)
4. G.RITHANYA Aged 16 yrs Daughter (Previously named as G.Shreevarshini)
5. G.SHREEPRAGATHEESH Aged 12 years Son
Enclosed the photocopy of the membership card for your ready reference,
During 2007, we have gone to Goa Country club for two days only, during our stay, where I have have been convinced to take another membership by extending the present membership and allowing all entitlements and benefits to my family members and paid Rs.45, 000/- there itself through credit card, enclosed the cash receipt for your ready reference and the certificate issued by them. We never utilised the holidays upto 20012, nor any benefits availed from your concern till date.
During 2012 we have been received a call from your Chennai office assuring and saying that the existing membership will be merged and they would issue a new membership allowing all the entitlements and benefits for the full family members and waiving the AMC . Taking the word as granted I have paid an amount of Rs.15, 000/- after accepting the offer letter issued by your Chennai office (photo copy enclosed for your ready reference). Wherein in their offer letter they mentioned as for 2 kids. I specifically told to your people that I am interested and taking the member ship only for my family members, and told their ages also while I making the payment towards the membership. They assured we will be issued membership card for the whole family members and they will extend the benefits and entitlements to all my family members instead of 2Kids and the offer letter will be corrected and new letter will be sent to me at the earliest. Believing their words and assurance they have given, the payment has been made. Till date nor I have received any sort of communication with regard to the offer letter and the membership, repeated phone calls were made to your Chennai office no fruitful result I could get from your office. Till date we have not received any membership card for my family members nor any sort of communication other than your letter dated May 2014 requesting for payment of 85, 000/-. The amount we have paid (Cash receipt issued by your office is enclosed herewith for your ready reference) due to this we could not able to utilise the holidays nor any benefits from your Country Vacations/Country Club
During May we have received a letter stating that I have to pay an amount of Rs.85, 000/- towards membership. I have enclosed herewith the offer letter issued by your Chennai office, wherin it is clearly stated about my earlier payment and the present payment to be made to the tune of 15, 000/- (which comes to One Lakh Rs.1, 00, 000/- ). I shocked to see your letter, which has come to me after 2 years, requesting for a payment of Rs.85, 000/- without scrutinising the correct picture from your branch office, inspite of my payments which I have been already made earlier. The letter received from you requesting for a payment of Rs.85, 000/- (Eighty five thousand). It is evident and clearly shows, the previous payments made by me at various period, and the offer letter issued by you is not properly scrutinised at your end. Which inturn put me in mental agony and restlessness. At this juncture I wish to state that, I could continue the membership, provided If you could extent the benefit and entitlement to the whole family members, where you have extended it in 2004 (copy enclosed). Further I wish to state that I have taken this membership for my whole family members only, nor to me or to my husband specifically these things which I have already keep informed to your Chennai office, and the person/staff of your office Mr.Hari while he has come to my residence for collecting money and assured me to extend the benefits and entitlements to my family members. Further I wish to bring to your kind notice that my holiday period has to be commenced from 2014 only, wherein you have mentioned as 2012 (as mentioned in your offer letter, photo copy enclosed) . As you have taken the money to the tune of one lakh, without caring the members pain and their hard earned money. Due to your fault and belated communication I don’t want to loose the holiday period which commence from 2012. The holiday has to be commenced from 2014 instead of 2012., and we should not be the looser, because of your fault. I would like to continue the membership, provided membership card has to be issued for my family members the details which are given above and the season mentioned therin should be RED SEASON, where it can be utilised in all seasons, which is extended by you previously (Photo copy of the C.V. Intl. Holiday Club vide their certificate no:DT25/17.10.07/0114 is ecnlsoed herewith for your ready reference. I request you to do the same at the earliest or otherwise Kindly repay my entire amount paid to the tune of one lakh with penal interest, without fail. I am compelled to move to necessary forum if you take much time to resolve the problem.
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