[Resolved]  Country Club India — not refunded country club vacations- cancellation on very next day.

Address:

701,NEELKANTH APARTMENTS, MALVIYA NAGAR,NEAR INDRAPRASTH, KHAMLA, Nagpur, Maharashtra, 440025

On 2nd November, 2018, I entered into agreement with Country Club Vacation at Empress Mall office, Nagpur . I paid Rs.182, 250/- by credit card on the same day. As I needed a huge money for my daughters' education abroad, I visited their office on very next working day ie 5/11/18 (3rd & 4th being Saturday & Sunday). I gave in writing my financial constrain and asked to refund . They accepted my request . I again sent mail to them on 12th November, 18 to have proof of my request as I did not collected ack. Then I personally met Mr.Abhishek Kumar Reddy, Branch Incharge. He assured me my refund after 45 days. I waited and after 50 days, reminded him of refund. He started delaying my refund on pretext of one reason or other. Then he gave me mobile no. of customer care. She assured me that the case is being perused by Mr.Abhishek and he will only authority to get my refund. I am in dire need of money and paying very heavy interest thereon . On his advise, I returned Original Agreement copy along-with some cards & brouchers on 9/03/2019. I got acknowledgement for the same . Now he stopped picking my call or any call from me . Country Club is using my money and not bothering about my urgency. Now more than 6 months passed . I am still waiting fro my refund. It seems they got no intention to refund and defraud my hard earned money. CCV has not acknowledged even a single mail till date . This shows their intention .