Country Club India — refund against holidays - my bookings at your property 05th - 11th may 2017 - membership no ccmu4kool 404

Address:

Hyderabad, Andhra Pradesh

This is my 5th escalation on this matter, which has been pending since may 2017 without getting a satisfactory resolution.

The entire transcript of my compliant is enclosed below for reference

"this is in connection with my booking at your country club goa resort from 05th – 11th may 2017. I had planned a week long trip to goa and accordingly checked into the property on the 05th of may with the intension to have a comfortable and relaxing stay at your property. Unfortunately my experiences with the room, quality of the food, accessibility to the pool forced me to cut short my stay at your property and move to an alternative hotel accommodation. I’m highlighting specific issues that made me take this extreme decision

1. Hotel room : i was allotted room 101, this was a ground floor room, the room was not very well ventilated, the lack of lighting made the room feel dark and gloomy during the day and night
2. For a family of 2 adults and 2 kids, there were inadequate towels, toiletries and drinking water
3. The sanitation in the room was not very hygienic
4. The quality of food at the restaurant was poor, except for breakfast which was average. My children refused to eat at the restaurant given the quality and the overall hygiene conditions at the restaurant
5. The pool was crowded with a group of guys openly drinking in the pool, my kids refused to enter the pool looking at the type of individuals who were using the pool

Though i’ve been a member of country club over the last 8 years, this is my first trip to any country club property any where in india, and my first experience leaves a very sour taste. I booked the place looking at the property pictures online, but the location / ambience of the room, the ventilation, the size of the pool, food et all was below expectation.

What surprises me is that a member of the club is firstly made to take a package that includes all meals (I may have erred when booking, but the customer service centre refused to amend my booking) and while i still accepted the deal, the quality of food did not justify me paying for all meals

Given i was on a family vacation i had no choice but to change the hotel to ensure that my family had a enjoyable time in goa,

I paid for the entire stay in advance and given i used the property for only 1 day (Out of my booking for 6 days) due to the reasons listed above, i request you to kindly grant me a refund of the additional amount i have paid.

I have vacated the property very amicably after discussing my issues with the manager concerned and i hope that i will get a favourable response for my request for a refund"