Country Club India — refund confirmed in in writing and over phone but nothing done

nvsk19287

from Dharwad, Karnataka

Address:

560035

I have been lured into the membership of country club where in they said 30 years of domestic travel with 6Nights & 7Days. However, when the profile was set-up it was just for 5 years which was very upsetting and fraudulent of country club. But anyways, after few days there was a health issue detected in my Dad. My dad had to go through Agioplasty. I explained the scenario to country club Manager - Mr. Manjunath who tried to help me with once in a while answering my call. He asked me to share all the medical documents which I did. I followed up relentlessly. Post which, Mr. Manjunath had confirmed over phone and over an email that refund is approved internally and will be done in 2 weeks. This was confirmed start of Oct'18. Until now, there is no response or, anything. Mr. Manjunath doesnt even answer any calls. No one from customer care answers. Even their offices dont operate. Not sure where to and whom do I need to consult. I have been reasonable enough and told them deduct any charges that they may have to deduct and provide me the refund to come out of the financial issues I have. But they have been very insensitive and behaving very fraudulent with me. I request someone to please help me out on this. I paid 66600.

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Country Club India customer support has been notified about the posted complaint.

Dec 03, 2018

Updated by nvsk19287 Mr. Manjunath was contacted initially on this number - [protected]. Later Mr. Manjunath said he lost his mobile and provided an alternate number - [protected]. He did affirm me that all approvals are received and refund will be done once he deal with his account payable team. But after this, he never receives my calls and never acknowledges on many emails shared. When an email is sent to customer care. Only an automated email immediately gets triggered but no one (employee) from country club looks into such issues. As a company with social responsibility, this is very insensitive and fraudulent behavior. What Country Club is failing to understand is, they are worried about this amount I paid now but they are creating a strong negative impression in consumers' mind. Someone needs to address this.