| Address: | Udyog Bhavan, Block No. 16,, 4th Floor, Sector-11,, Gandhinagar - 382 011, Gandhinagar, Gujarat, 382007 |
I recently took a membership of country club and paid rs.45000/- but from that day onwards i am highly disappointed with their services and the way they treat their members.
I took membership on 13th october 2018 at infocity club, gandhinagar. Two of their employees vivek and viraj told us about the membership plan. Vivek said that if we took the membership that day itself we would get 3 complimentary holiday vouchers plus 2n/3d complimentary stay at ajit bhawan. He also added that"i will give you a complimentary stay at ajit bhawan.. If you donot like it we will refund your amount within 28 days".
We said that we were planning two holidays... One on diwali with our family and other in february on our anniversary. We asked that"if we take your membership would you provide us diwali vacation at ajit bhawan with our family and holiday for 2 o[censored]s at orange county on 18th february 2019 for 7d/8n?" to this vivek said yes definitely. He said that he will get back to us on 15th october 2018. We waited for 1 week to get a response from your side but didnot receive any call or mail from your side. After 1 week i gave a call to vivek and viraj but none of them received it. For almost a week we kept on trying but didnot get any response. After which we took a number from your website who contacted us with mr. Rishabh. Mr. Rishabh made me talk with vivek. Vivek said that he will resolve the issue by next day. But the situation remained the same as he didnot give any response till date. Vivek said we would get everything on table in written but we didnot get any thing at the time of deposition of amount. Even after talking with mr. Rishabh we didnot get any solution to our problem. Even till date we have not received any response from any of your employees specially vivek and viraj.
Post which after several follows on calls and repeated emails we were promised the entire amount refund within 45- 60 days by paridhi a banerjee
On 30th november. The 60 days period is already over since long and still the revert the receive from their is that the refund is in process, i have even spoken to mr. Rakesh and the same response is received. I fail to understand while taking the membership they were in a hurry for payment deposit them, why it is taking so long for them to process the refund.
All the employees only do is false promises, complete cheat company and staff.
Membership id: cckk3mcclub5sb74224
Membership name: jaydip sharma
Complaint number 01o6c6p Was this information helpful? | 
Hi I want sell my 6 years Country vacations member card at low price which i have taken just 6 months before and 1 year AMC charge also paid. If any one interested please call me at [protected]