Cred (Dreamplug Technologies Pvt Ltd) — Refund

Hi,
I have tried to contact numerous times. Provided all the information raised numerous tickets from 15th august and my payment of 5001 which was against a credit card payment which got failed and money was not refunded to me back till date. Initially they just kept pushing we need the bank account number now they don't have a live person to talk to. Very pathetic and unprofessional support. Payment date 15/07/2021
Amount ~Rupees 5001(failed)
Order id: V4021GP6LRJ4

I have been charged default rupees 1200 charges by credit card company on account of CRED s fault which the need to repay u addition to the money they didn't refunded.