[Resolved] Credit Information Bureau India [CIBIL] — Charged for cibil report which i am unable to open

vikram_2009

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra, 400013
Website:	www.cibil.com

I am lodging a complaint against cibil. As per norms, i was charged rs 550 for getting my cibil report, however the password which cibil has provided is unable to open the report.
Despite multiple calls to their customer care, as well as writing to their helpline email, there is no response as well as there is no resolution from their end. Thus seeking support on same so that i am able to get a correct password report

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Aug 20, 2017

Complaint marked as Resolved

Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2017

Credit Information Bureau India [CIBIL] Customer Care's response Dear vikram_2009,
Your report is password protected. Hence follow the process as explained below.
The password to view your CIBIL report is the first four alphabets of your name as appearing in the on-line application form in lower case and year of birth.
For e.g.:
If the given name is Arun Kumar & year of birth is 1985, the password will be arun1985
If the given name is A. Kumar & year of birth is 1985, the password will be akum1985
If the given name is Dr Arun Kumar & year of birth is 1985, the password will be arun1985

Regards,
TransUnion CIBIL.