Credit Information Bureau India [CIBIL] — not resolve my query & not cooperate

Address:	Mumbai City, Maharashtra, 400013
Website:	www.cibil.com

Respected sir
I am prashant mudliyar from pune. I have purchased unlimited subcription pack for six months of my cibil information from online cibil.com, but from 3rd july 2018 i cant refresh my cibil. Thats why i does not get my current cibil score. I was inform the cibil department about my problem through email i was 2 -3 times email them. I was also communicate with customer care of cibil department. But they are not helping me to resolve my problem.
Sir please take an action against cibil department and inform them to resolve my query before my subcription end.
Thanking you