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Credit Information Bureau India [CIBIL] — Payment made to Adani Electricity not updated even after a month

I have made payment through CRED App to Adani Electricity on dtd. 23.06.22 but till date it is showing as pending whereas utility company has charged me late fee & new bill generated in addition with old outstanding.

After raising complaint in App. and multiple e-mails there is no resolution till date.
I am not able to understand whether to repay the bill as my electricity connection may get disconnected if I am not punctual to pay.

This is non-responsive service from CRED, further we could not able to contact you via phone to get fast response.
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Credit Information Bureau India [CIBIL] customer support has been notified about the posted complaint.
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