Credit Information Bureau India [CIBIL] — was not able to get credit report

Address:	Udupi, Karnataka, 574104
Website:	Regret The Inconvenience

I was trying to get my latest credit report by using website mycibil and i was subscribing the bi annul report for 800 rs, while the time of payment website giving me error that "sorry for the inconvenience" but 800 rs was debited from the account but i am not received any report from cibil credit bureau and also i am not received any login credential for that payment. I am keep trying to contact above number since 3 days but not buddy was answering.

I just want to confirm that i am going to get my report and login credentials or shall i think i spent 800 rs for cibil charity.