Crompton Greaves / Cgglobal.com — Ceiling fan noisy

I have purchased cropmton company AURA celing fan on 7th September 2022 it is giving Tick tick sound while functioning unable sit in the room because of noisy sound. I have lodged a complaint in the web site provided on 1st October 2022. Today the technician attended and observed the noise and informed us winding softener spoiled and no on hand softener it takes time and i have immediately contacted customer care service person they are arrogant and adamant towards me and they doesn't care about my problem they simply said we will mail to our manager. I have asked the manager number they are reluctant. Now I bring to your notice it should replaced with new one with in short period.