Crompton Greaves / Cgglobal.com — Ceiling fan Tick tick sound

I have purchased AURA celing fan on 7th September 2022 it's giving noisy and tick tick sound un able sit in the room because of irritating tick tick noisy sound. Complaint lodged on 1st October 2022 today technician attended and reported for noisy sound winding softener spoiler have no winding softener with them and takes time i immediately contracted to customer care number and their response is arrogant and adamant. with in month that in 15 days of purchase noisy sound. I am looking for replacement of New one in short time because we are not using the New noisy sound fan