Crompton Greaves / Cgglobal.com — CF Sea Wind Br fan

Address:

Metro Cash and Carry,322 Bara khola,JL21 EM Bypass,Kolkata 700099

Dear Sir,
I had purchased one C.Greaves CF sea wind br fan from Metro Cash and Carry India Pvt ltd on 07th March 2021.Installed the same on 08th.After installation one peculiar noise started coming from the fan but the fan is moving.I had informed the same to your customer care free phone on 08th at 11:30 AM, but no person attended.Again on 11th at about 12:15PM again the same was lodged by me and then one docket no. had been provided.no.[protected]/01 and was informed me that the call will be attended by Spark-[protected].On 12th upto 3 PM nobody attended I again call that phone no. provided to me by your customer centre.One gentle man picked up the phone and again provided me one no.[protected], one lady picked up the phone and I asked her-How many times and how many persons I have to call for getting the service, is it my offence that I have purchased the C.Greaves ceiling fan.She uttered that to whom you called I do not know and why I make the call to Spark, he is the boss and do not attend any call, I simply said that the no.was provided by the Customer Care and how could I know whether it is the no. of PM or any one else.She told that do not shout we are different and are not related with Customer Care.And uttered if you wish get the no.of the technician and all on a sudden sounded Dhuuus.and disconnected the line.Please tell me how far I have to go for getting the service.Please also tell me whether purchasing C.Greaves ceiling is a criminal offence.

With regards

Mrinal Kanti Das
Mob.[protected]