Crompton Greaves / Cgglobal.com — complaint no. [protected], unsatisfied with your customer delight service

Address:

Bikaner, Rajasthan, 334001

Sir,

I purchased the.25 hp water pump from your company, crompton, from bikaner's sankhala traders on 04/08/2018 (Receipt no. 4471), which i bought at my farm house, gadiyala, kolayat. Due to some malfunction (Motor jam) today, the complaint was filed on your toll free number on 19/01/2016 (Complaint no. [protected]) a boy (Mechanic) came from your service center and saw the motor. There were two problems (1) the condenser was bad (2) motor jam was.

The mechanic was changing the condenser, so i was asked that the condenser is not same (Suitable) (Because i felt different in size) then i saw the number which was different, was not number 6.

I told to him that you do not have a suitable condenser and it is also a jam, and then serve it properly, so that i do not want to complaint again and again. It was said by him that you come to our shop and we will do it. I also got ready, then the phone came on mobile of mechanic of mr. X and i also talked to him, so mr. X told me that by putting the condenser we will close the your complaint and we are free and you are on paper signing, while the other problem was the same, how i signed, then mr. X said that you have to come at my shop, now you need it. Unlike the consumer protection on consumer, the consumer protection act is unlawful / inappropriate, now i am not even ready to go.

I refuse to say to the mechanic that your boss has refused me, now if your owner (Mr. X) says, then i will go to your service station otherwise not, while mechanic has to explain mr. X tried, that once you speak to the customer, he is ready to come, but because of dogma i was not told and asked to do whatever i wanted, which i complained to customer care (4.20pm). There was also misbehave by mr. Y, that i seem to crompton greaves company policy, once things sell after the customer what its cries ones will you make? Then i thought that the company's grievance will be right, and then i have accounted you.

I am writing to you with the hope of judge with me on this matter.
Quick response is highly appreciate.