| Address: | C/O Joseph Xavier,Bldg.no. 304 B,opp. taluk office,near fortkochi bus stand, Fort kochi, kerala. |
Have been using Crompton products since long.
Some 3 years back I fixed 19 ceiling fans all AURA model.
To my surprise one fans outer decorative rim started breaking & falling off, luckily no one got hurt. As its more likely to fall remaining pieces randomly & cause major injury to persons inside the room.
As per my complaint registered, one technician by name Mr Shiffin was sent this morning. To my surprise I am asked to pay Rs.250/- for getting it fixed. This technician was sent by Crompton customer point. Palarivattom kochi, so I had to explain to them, that this is purely a manufacturing default & needs to be replaced FOC. The lady on the other end [protected] seem to be very unprofessional & was not a listener too.
She was insisting that Rs 250/- is needed to get it done.
I believe Crompton is one of a most reputed brand. & will maintain its repute at all cost.
Without compromising its services, & not get its brand tarnished, specially when there is a manufacturing defect which is a know fact in this case.
Request you do the needful without delay.
Looking forward for your urgent intervention.
Jose Prathap, Kochi.
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