Crompton Greaves / Cgglobal.com — Crompton Energion Fans / More than 1 month without resolution

Website:

www.crompton.co.in

Purchased 6 Crompton Energion Fans with 5 years of Company warranty, not even used for 6 months 2 of the fans are stop working.

Registered Service Request #[protected]/01 with Crompton Greaves customer care on 20th August 2022, so far no resolution yet..
I called then at least 8 times and every time they said your issue has been escalated to higher authority or technician will visit to resolve the issue within 24 hrs but it never happened..

Today that is on 22nd Sept, they put my call on hold and disconnected after 21m and 10sec of call duration.
I have all recorded calls in which everytime they said your issue with be resolve either within 24 hrs or 48 hrs but never resolved...

I request Consumer forum to please look at this issue and help resolve this issue with them..
Without Fans for more than a month is not Ideal..

Thank you,
Regards,
Mr Baig