Crompton Greaves / Cgglobal.com — I am complaining as i have received a defective product and even in guarantee its not been replaced

Address:

380058

Hi,
This is regarding hell of a response I have experienced from Crompton Greaves.
I purchased 4 fans from CG 1.5 years back and out of which 1 piece has been found defective. After complaining again and again. It was replaced once but i again i was given defective piece. Now your engineer came and gave me a written confirmation that it is not reparable and has to be replaced (Screenshot attached). But when i reached out to CG head he says that it will be repaired not replaced. Person name is some Panchal. Even after taking so many products from CG i am facing so many issues just for this one piece which is hell of a service. Even when my product is in guarantee i am bearing these problems. Please look into this issue asap.