Crompton Greaves / Cgglobal.com — Misbehaved by PREM ELECTRICALS,SAMBALPUR,ODISHA

Hi Crompton Team,

I have a grievance and I'm still not sure which way to go, whom to contact. By this forum this will be my last attempt and if it is not addressed immediately, I will be forced to file a lawsuit.

I bought a Pump(Model Number ) on 21st June, 2021 and since the installation it had multiple issues till now.

1)Firstly, just after the installation it had noise issue. With in few days I raised a complaint and the technician was prompt to fix it. I was happy with the service that time.

2)After a month or so, we noticed that the the motor is not pumping the water and it became a regular issue. Then we though of testing it.
(We have another motor pump with less power of 0.5 hp which is connected to the same pipe line and works well without any issue. But the new one 1hp motor causes the issue and does not transfer the water).We contacted the technician again he said there is no issue at all.

3) Then after some days there was a bursting sound from the pump and it was scary too. When we checked, it was not able to pump water and upon raising the ticket( the service provider, PREM ELECTRICAL got irritated and was rude to us. He asked why did we raise the tickets, this motor pump is not ideal for the pipeline etc.). Still we chose to be nice with the technician and wanted a replacement or a permanent fix to the problem.Again the problem could not be detected and they asked us to wait for some more days and insisted not to raise any further service requests which we agreed as it spoils their value.

4) Yesterday(19-Sep-2021) upon calling the service centre, ( PREM ELECTRICALS-Sambalpur, ODISHA) that guy was too rude to us and he said he has no time to talk to us and discuss our problem which was totally unexpected from a company person like Crompton Greaves.

I and my family are a customer of Crompton since 4 decades and never had such issues in the past. Neither we had faced such behaviour from any one from the company. Is it a kind of treatment and service you provide to customers these days?? Why can't there be a grievance cell addressal mechanism and an escalation matrix which would improve your service.

I NEED the CONTACT NUMBER/EMAIL of the NODAL/REGIONAL OFFICER immediately and if not, I will go to the Head Office personally and raise this issue with the higher authorities.

DON'T I HAVE THE RIGHT TO COMPLAIN ABOUT THE NEW FAULTY PUMP ?? I NEED A REPLACEMENT IMMEDIATELY SINCE I FEEL IT IS LIFE THREATENING( after the blasting sound).

Along with this, I am following the law channel and taking help of the social media to bring attention of your management.

ATTACHMENTS
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1)Sender emails whom I have contacted but no response whatsoever.
2)TAX INVOICE/BILL