Crompton Greaves / Cgglobal.com — Mount Air Exhaust Fan

Address:

New Delhi?

1. The above reference exhaust fan was purchased about 5 years back. There is no question of it being in warranty, so the Crompton Greaves need not fear any expense on their part. I will pay.
2. It was mounted in the bathroom window.
3. The fan was taken down as a mouse had accessed it from outside the window and chewed up the wire. In addition, the bathroom was being painted so this was a good opportunity to clean the fan.
4. In the process one of the two canopy clips broke. See photograph of canopy with one whole and one broken clip
5. The service centre informs me that the model has been discontinued and no parts are available.
6. As per Indian law spare parts are to be available for 5 years from the time of discontinuation of production of any model. Clearly this rule is being breached.
7. Kindly supply me the part. I really don’t want to have to take this issue further, but if necessary, I will
Thank you