Crompton Greaves / Cgglobal.com — Problem not addressed

Address:

600118

I bought a crompton water heater on 01oct16 and within 15 days o[censored]sage it became fault. Have raised a complaint with customer care D[protected]. Service man came and said that he changed a wire in it. And the heater was working for few days. Again it became fault and again have raised a complaint with customer care but they gave the same complaint number. Another new service person came and told that the previous service person had not fixed the fault correctly and need to change the coil. Again he made a temporary arrangement and asked for one week time to change the coil. But till now it is almost 60 days gone and he did not return to change the coil. Again I called the customer care and the complaint number is [protected]. But they closed the complaint and told the coil is out of stock and it takes one week to get the coil. Almost four weeks gone and still no response. Now I have again raised a complaint [protected] and still no response. Again and I raised complaint and the reference number is [protected] on 3rd march. They called me and again said the the coil is out of stock and will change it on Wednesday. Till now there is no response. Please take back the heater and refund me. Have not used for more than 10 times.
My contact number is [protected]