Crompton Greaves / Cgglobal.com — ventilating fan (axial air)

This is a ventilating fan which was bought on 26/01/2018 and still under warranty period. However fan stop working in the month of nov 2018 and contacted the customer care to address the issue however a technician turn up on the 1st week of december reviewed the problem and said that this piece needs to be replaced and he would do it in 2 days but till date nothing has happened. I have contacted customer care dozen times and they had told me the technician would visit our place and replace the fan. We also contacted service field manager and he is not showing much interest and postponed visit give false promises.

Most of our electrical equipments are from compton greaves and we are using these product for ages and this is the first time we are having such very bad experience with the service. Hope the crompton team will look into this and fix the problem asap