Crompton Greaves / Cgglobal.com — faulty stabilizer provided

Address:

A-433, Camp No-4, Jwala Puri,, Near Udyog Nagar Metro Station, New Delhi-87, New Delhi, Delhi, 110087

I complaint repeated to customer care at 09/09/19, then executive come after 1 week & found some fault was there in stabilizer, executive replied that they will replaced the stabilizer soon but today 11 days completed then I called to customer care again they replied that complaint is in process as per her replied she didn't take it serious about complaint, so is there any process to replacement or I will to consumer form or court.