[Resolved]  Crompton Greaves Fan — Regarding Faulty fan and irresponsible service

Address:

Ahmedabad, Gujarat

This letter was mailed on shirish.[protected]@cgglobal.com, crompton greaves fan service incharge ahmedabad Hi Sir, Recently, I bought a classic model table fan from a local Jai Ambe Electric store on[protected]with invoice number 4336) of your reputed company believing on your claims to be the best. But sadly the fan made so much noise on being switched on that more often than not I had to switch it off. After that to get my problem addressed and as the fan is very much under the warranty period, i called on your toll free number [protected] (complaint number: [protected]). Your technician came in due time, on inspection he said some parts would have to be changed but without making any left. After that none came to check on the fan's condition. When i called after ten days, again an technician came who also didn't do anything left after saying the same thing that some parts need to be replaced. Post his departure the fan stopped working completely. Then I was given your contact details for further communication (+91 [protected]) where you said you will get it resolved asap. I remember talking to you quite a number of times. You took my communications details and my address as well, every time you gave me only assurances instead of service. Though once your technician Praveen did call up saying he would come in a day or two and get it resolved but eventually didn't turn up. After two days I called up Praveen who said he was not able to get the parts and so couldn't come, he said would come when he gets the parts. Thereafter I had called you Mr. Jauhri after a week when you again said that the matter would be resolved in two days. Its been a week after that call to you. Now you seldom take my call and once you just said that you didn't have time. And a few hours later you did pick up my call and said would talk later. Once you stopped picking up my call, I triwd following up through messages too, but you didn't give me any clear picture. I did even insist on getting some one who can deal with the matter if you are unable to sort it out but to no avail. Despite being a serving senior journalist of a top national tv news channel where we fight for justice to one and all through campaigns and awareness creation and other means, I am forced to face such a situation, I shudder thinking how you deal with a normal person on the street who buy your products taking you on face value only to be cheated later as I have been. Being a "responsible" representative of your "responsible" company, I think you full well understand the repercussion of this hitherto "small" matter which you have been ignoring for long. Hope you understand the public's interest in a product comes and goes in a jiffy which companies cash in only with their quality and service thereafter. Now this communication is no more for service or redressal, its to make you realise (if at all you do) that you have lost a long loyal customer who stood by your products. We have lost all hopes of getting any favourable response from you least of all on the ill fated fan which has not served me all summer and has kept me and my family sweating all the while, me tensed and stressed due to this small niggle which the company failed to resolve.Now this mail would go not only to you but to your superiors along with consumer redressal fora across the country, Bhupendra Singh [protected]