Crompton Greaves Ltd — Fan not working

My FIZZ AIR wall mounted fan is not workng, which I purchased on 06/08/2015 from LGHT CENTRE, BHAGALPUR, By bill no.- 3793 (03/08/2015). which stoppd running on 17/08/2015, just made a complain on Toll Free no. & got this complant no. -[protected] (17/08/2015 ) Till no one attended, but today (21/08/2015 ) at 06.02 pm that " YOUR COMPLAINT NO-[protected] IS RESOLVED .Hope the repar is done a per your satisfaction. What is the matter, what id the co. wants ? Mob. No.-[protected]. email:- [protected]@yahoo.in.